Dual Rate Poker Supervisor/Dealer Rochester, NH

Lilac Club Casino; Rochester (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Poker Supervisor to oversee gaming operations and ensure an engaging atmosphere for guests. In this role, you will provide exceptional customer service, manage poker games, and collaborate with team members to maintain high standards of operation. Your ability to communicate effectively and handle multiple tasks will be crucial in creating a positive experience for players. If you're passionate about the gaming industry and thrive in a dynamic environment, this opportunity offers a chance to make a significant impact while enjoying a vibrant workplace culture.

Qualifications

• 3+ years of experience as a poker dealer preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Oversee poker games and ensure guest safety and enjoyment.
• Engage with players and maintain a lively gaming atmosphere.
• Coach team members and handle multiple tasks during busy periods.

Skills

Customer Service

Communication Skills

Problem-Solving

Mathematical Knowledge

Teamwork

Decision-Making

Education

High School Diploma or Equivalent

Job description

Poker Supervisors are responsible for overseeing assigned poker games, greeting and seating guests, ensuring guest safety and game security while providing our players a lively and enjoyable gaming atmosphere.

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Provide exceptional Guest service while maintaining a positive attitude.
• Engage with players in a friendly and professional manner, aiding, explaining game rules, and maintaining a positive and entertaining atmosphere.
• Adhere to Poker Room policies, procedures, and internal controls, maintaining a steadfast commitment to their standards.
• Communicate with the Poker Room Manager to address any issues and contribute to maintaining a seamless flow of Poker Room operations.
• Facilitate the exchange of currency for gaming chips and providing the dealers with the tools they need to do their functions.
• Open and close games as needed in an efficient manner.
• If needed, deal and manage various poker games following established rules and procedures.
• Demonstrate the capacity to make prompt and sound decisions, especially under pressure.
• Have sensitivity to diverse cultures and backgrounds when interacting with players.
• Show the ability to handle multiple tasks simultaneously, especially during busy periods.
• Ability to assess and deliver performance reviews objectively.
• Coach Team Members effectively, fostering improvement and growth.
• Have the capability to assess situations, foresee potential issues, and devise effective solutions.
• Complete documents clearly and in a timely manner.
• Other duties as assigned.

JOB SPECIFICATIONS:

• Demonstrate strong listening and communication skills.
• Demonstrate problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Focus on teamwork and collaboration with others.
• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business.
• Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Build lasting relationships by demonstrating honesty, integrity, and effective communication.
• Drive to exceed expectations while remaining accountable and fair.
• Must be at least 21 years of age.
• Strong mathematical knowledge to calculate odds, probabilities, and payouts accurately.
• Manual dexterity to handle cards, chips, and equipment with precision.

Preferred Qualifications:

• Minimum 3 years’ experience as a poker dealer.
• Familiarity with Casino games, rules, and procedures.

CERTIFICATION REQUIREMENTS:

Gaming License Required? Yes

Other Certifications? N/A

Note: This list of duties and responsibilities is not intended to be all-inclusive. It may be expanded to include other duties and responsibilities that management may deem necessary from time to time.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.