Dual Rate Main Banker /Cage Shift Supervisor- F/T (30128)

Agua Caliente Casinos; Cathedral City (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading casino is seeking a Cage Shift Supervisor responsible for overseeing cash operations and ensuring compliance with regulations. The ideal candidate will have a high school diploma and two years of experience in cash handling. This role requires excellent communication skills and a professional demeanor in a fast-paced environment.

Qualifications

• High school diploma or G.E.D. required.
• 2 years experience in high volume cash operations.
• Proficient in using the Ten Key Adding Machine.

Responsibilities

• Supervise cage cashiers and ensure compliance with policies.
• Conduct investigations of cash variances.
• Provide excellent guest service.

Skills

Professional demeanor

Communication

Cash handling

Customer service

Education

High school diploma or G.E.D.

2 years related experience in cash operations

Tools

Ten Key Adding Machine

Job description

Job Details

Job Location: Agua Caliente Cathedral City - Cathedral City, CA

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Banking - Cage

Description

Job Description Summary

Responsible and accountable for the operations of the cage activities during a shift. Follows cage policies and procedures, ensures Cashiers follow same procedures. Interface with other departments. Handle customers in a professional and friendly manner.

Essential Duties and Responsibilities (other duties may be assigned)

As Cage Shift Supervisor

• Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
• Maintain security and accountability of company funds located in cage during designated assignment to include training of cage team members.
• Must be able to work in a window when necessary.
• Supervise cage cashiers. Provide orderly and positive working environment.
• Conduct investigations of variances (over/shorts) that may occur on shift and follow up with paperwork.
• Handle customer complaints and inquires.
• Monitor team member performance, ensuring adherence to casino policies and procedures.
• Provide excellent guest service to both guest and internal clients.
• Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

As Main Banker:

• Exchange cash for chips and chips for cash.
• Verify and prepare all Floor Cashier and Food and Beverage banks.
• Perform cashier exchanges for cashiers.
• Prepare deposits.
• Performs Slot hopper fills.
• Performs Table Games fills and credits.
• Receive money from bank institution.
• Take in and post cash and chips from soft count.
• Pay out Poker, Slot or other jackpot winners, when necessary.
• May prepare W-2G’s for all winnings over $1,199.00.
• Check and verify Jackpot Payout Slips for completion.
• Maintains accountability of Marker Bank.
• Provide excellent guest service to both guest and internal clients.
• Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

Supervisory Responsibilities

Main Bankers

Access to Sensitive Areas and Information (ACCRS & SRC)

As per the ACGC Access Matrix.

Signatory Ability

All Cage related forms

Qualifications

Required Education and/or Experience

• High school diploma or G.E.D.
• 2 years related experience and/or training or equivalent combination of education and experience in high volume cash operations.
• Proficient in using the Ten Key Adding Machine.
• Must have a professional demeanor and be able to communicate well with the public.
• Must be able to communicate in English.
• Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform required job duties.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment.

Typicallythe individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.