Dual Rate Dealer /TG Floor Supervisor- F/T (30166)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced Table Games Supervisor to oversee day-to-day operations at their casino. This role involves managing dealers, ensuring compliance with regulations, and providing excellent customer service. The ideal candidate will have strong communication skills and a solid understanding of gaming operations. Join a dynamic team in a lively environment where your contributions will enhance the gaming experience for guests. If you thrive in a fast-paced setting and have a passion for the gaming industry, this opportunity is perfect for you.

Qualifications

• 1+ years of experience in a casino environment required.
• Must pass Dealer audition and proficiency test.

Responsibilities

• Supervise dealers and ensure compliance with casino policies.
• Deal cards and manage table games operations.

Skills

Customer Service

Cash Handling

Communication

Problem Solving

Education

High School Diploma or equivalent

Dealer Training Certification

Job description

Job Details

Level: Experienced

Job Location: Agua Caliente Rancho Mirage - Rancho Mirage, CA

Position Type: Full Time

Salary Range: Undisclosed

Travel Percentage: None

Description

Job Summary: Responsible for the day-to-day operations of Table Games, including dealing cards, selling chips, paying customers, collecting bets, and verifying fills/credits.

Essential Duties and Responsibilities: (Other duties may be assigned)

When acting as a Floor Supervisor:

• Adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including Title 31 Cash Transactions, Suspicious Activity Reporting, and Customer Identification requirements.
• Monitor the performance of subordinates, ensuring adherence to casino policies and procedures.
• Approve and oversee count table inventory at the beginning and end of shifts.
• Facilitate replenishment of chips.
• Supervise issuance of cards.
• Instruct personnel on table assignment.
• Handle minor guest complaints.
• Maintain the integrity of Table Games.
• Assist the Shift Manager with gaming operations.
• Perform duties assigned by the Shift Manager.

When acting as a Dealer:

• Adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations.
• Perform all duties and responsibilities of a Poker and 21 Dealer.

Supervisory Responsibilities:

When acting as a Floor Supervisor, directly supervise dealers, overseeing work in accordance with policies, procedures, and laws. Responsibilities include planning, assigning, directing work, performance appraisal, rewarding, disciplining, addressing complaints, and resolving problems. Gaming experience required.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Education and/or Experience:

• One or more years of experience and/or training; or an equivalent combination of education and experience.
• Must pass Dealer audition and proficiency test. Must communicate effectively in English.
• Ability to differentiate cheque colors and their appropriate values.

Working Conditions/Physical Demands

Must be able to stand, move, and work throughout the casino and office areas, including walking up to a mile, climbing stairs, and sitting for extended periods. Must work in a smoke-filled environment. Able to lift and carry goods weighing at least 25 lbs. and have sufficient dexterity to operate office equipment such as computers, calculators, and telephones.