Dual Rate Barista/Lead

Casino Del Sol; Tucson (AZ); On-site; USD 24,000 - 36,000; Full time

Job summary

Casino Del Sol in Tucson, AZ, seeks a Dual Rate Barista/Lead to deliver high-quality beverages and food while supervising staff as needed. The role combines customer service with shift leadership to create a memorable guest experience and maintain a clean, welcoming environment.

Barista duties include crafting drinks to recipe standards, ensuring sanitation, and training teammates. Lead duties include overseeing shift operations, documenting performance, and supporting the manager to drive guest

Qualifications

• Must have or obtain valid Food Handler’s and Alcohol Awareness cards within three months of employment.
• Ability to stand for long periods and lift up to 25 pounds.
• Excellent guest service and basic math skills are required.

Responsibilities

• Provide high-quality beverages and food items following recipes and presentation standards.
• Ensure a welcoming service and maintain a clean, organized store environment.
• Assist with training new staff and coaching for performance.
• Oversee shift operations as Lead when required and document shift notes.
• Process cash and card transactions accurately and balances.

Skills

Customer service

Attention to detail

Cash handling

Teamwork

Communication

Fast-paced environment

Education

High School diploma or GED

Job description

Position: Dual Rate Barista/Lead
Department: Food and Beverage
Job Summary:

The primary role of a Barista is to provide high-quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. The primary role of Lead must supervise and assist staff to create an exceptionally memorable experience by providing guests with welcoming service, high-quality beverages, and products, while maintaining a clean, organized and inviting store environment. When business needs dictate, the Team Member will assume the role of Lead Barista. At no time will a Dual Rate Barista-Lead serve concurrently in both capacities.

Duties and Responsibilities: Barista (specific areas of responsibility include but are not limited to):

• Acts with integrity, honesty, and knowledge that promotes the culture, values, and mission of Food and Beverage. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates guest and store needs by constantly evaluating product levels, environment cleanliness, and volume patterns. Strategically plans labor distribution during shift to maximize guest service and productivity; actively directing most efficient use of labor resources.
• Follows health, safety, and sanitation guidelines for all products.
• Assists with training new staff by positively reinforcing successful performance and giving timely, respectful, and encouraging coaching as needed.
• Contributes to a positive team environment by celebrating desired performance, recognizing, and listening to staff concerns, noticing changes in team member morale or performance, and communicating items to the manager.
• Delivers genuinely gracious service to all guests. Engages guests with an inviting and helpful attitude; embodies the desire to create a positive and memorable interaction.
• Follows all Food and Beverage operational policies and procedures. Including those for cash handling, safety and security, and product management.
• Assures accuracy of sales data and cash handling, including balancing of assigned bank.
• Processes credit card and cash transactions.
• Correctly redeems comps, vouchers, and player points; verifying identification to ensure proper distribution of player benefits.
• Maintains a clean and organized workspace.
• Maintains regular and consistent attendance and punctuality.
• Provides high-quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments; requests staff appreciations from management for outstanding performance, verbally acknowledges and praises team throughout shift highlighting desired conduct.
• Performs other job-related duties as assigned.

Duties and Responsibilities: Lead (specific areas of responsibility include but are not limited to):

• Supervises shift operations of outlet.
• Completes communication notebook after each shift; documents shift accomplishments and issues for departmental manager review.
• Adjusts ticket transactions such as voids and refunds.
• Performs end-of-shift cash drawer close-out and reconciliation procedures.
• Acts with integrity, honesty, and knowledge that promotes the culture, values, and mission of Food and Beverage. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates guest and store needs by constantly evaluating product levels, environment cleanliness, and volume patterns. Strategically plans labor distribution during shift to maximize guest service and productivity; actively directing most efficient use of labor resources.
• Assists with training new staff by positively reinforcing successful performance and giving timely, respectful, and encouraging coaching as needed.
• Contributes to a positive team environment by celebrating desired performance, recognizing, and listening to staff concerns, noticing changes in team member morale or performance, and communicating items to the manager.
• Delivers genuinely gracious service to all guests. Engages guests with an inviting and helpful attitude; embodies the desire to create a positive and memorable interaction.
• Follows all Food and Beverage operational policies and procedures. Including those for cash handling, safety and security, and product management.
• Assures accuracy of sales data and cash handling, including balancing of assigned bank.
• Processes credit card and cash transactions.
• Correctly redeems comps, vouchers, and player points; verifying identification to ensure proper distribution of player benefits.
• Maintains a clean and organized workspace.
• Maintains regular and consistent attendance and punctuality.
• Provides high-quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments; requests staff appreciations from management for outstanding performance, verbally acknowledges and praises team throughout shift highlighting desired conduct.
• Performs other job-related duties as assigned.

Essential functions of the position:

• Must be able to lift, carry, and transport materials, items, and/or equipment frequently up to twenty-five (25) pounds, with or without reasonable accommodation.
• Must be able to sit, walk, or stand for extended periods of time.
• Must be able to reach high areas, stoop, pull, push, kneel, squat, twist, grip, and bend for duties.
• Must be able to follow both verbal and written directions.
• Must be able to read, write, and effectively communicate with all guests and team members positively and professionally.
• Must be able to work in environments with high noise levels, flashing lights, smoking areas, and large crowds.
• Must be able to work in a high-pressure/fast-paced environment.

Knowledge, Skills, and Abilities:

• Knowledge of food and drink items in the outlet.
• Knowledge of the sale program utilized within food outlets.
• Strong interpersonal and excellent guest service skills.
• Basic math skills and accurate money-handling skills.
• Ability to remain reliable, learn quickly and maintain a high standard of professionalism.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Ability to work harmoniously as part of a team.
• Ability to deal effectively with difficult guests.
• Ability to communicate effectively and build relationships.
• Ability to distinguish between different denominations of U.S. currency and correctly make change.
• Ability to review and comprehend all necessary documentation.
• Ability to complete all necessary paperwork neatly and accurately.
• Ability to inspect and maintain Sol Brew area and equipment.

Minimum Qualifications:

• High School diploma or General Educational Development (G.E.D.).
• Must either possess or obtain valid Food Handler’s and Alcohol Awareness cards within three (3) months of employment.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must successfully pass a job-related test.
• Must be able to work any shift, weekends, holidays, and special events, as needed.
• Must successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
• Must have employment eligibility in the U.S.
• Must be able to obtain and retain a valid gaming license/background check.

Preferred Qualifications:

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