Dual Front Desk Agent

Shelby American, Inc.; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Dual Front Desk Agent to enhance guest experiences at their Austin location. This role involves managing front desk operations, ensuring smooth check-ins and check-outs, and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment, demonstrating professionalism and excellent communication skills. With a focus on team wellness and development, the company offers comprehensive healthcare benefits, training opportunities, and various perks to support employee growth and satisfaction. Join a team that values initiative and dedication to guest service!

Benefits

Comprehensive healthcare

Incentive bonuses

Employee discounts

Career development programs

Paid sick/vacation leave

Retirement plan with company match

Qualifications

• Motivated team player with initiative and achievement drive.
• Ability to handle stressful situations well.

Responsibilities

• Check-in and check-out hotel guests efficiently.
• Assist guests and vendors with information and support.

Skills

Excellent communication skills

Problem-solving skills

Customer service

Ability to handle stressful situations

Job description

Description

Our team is looking to add an upbeat Dual Front Desk Agent at the Fairfield Inn & Staybridge Suites Austin to manage all aspects of front desk operations and serve as a key point of contact for guests and vendors. Success in this role requires professionalism, courtesy, excellent communication skills, and the ability to work in a fast-paced environment.

This position may require flexible scheduling.

Requirements

• Check-in/Check-out hotel guests
• Process payments according to hotel standards
• Assist guests and vendors with information and support
• Prepare reports during each shift for management

Qualifications

• Motivated team player with initiative and achievement drive
• Effective problem-solving skills, including anticipation and prevention
• Ability to handle stressful situations well
• Approachable and dedicated to providing excellent guest service

The physical demands include standing, sitting, or walking for extended periods. Work hours vary based on occupancy, season, and staffing. Island Hospitality cannot guarantee specific weekly hours.

Training & Development

Island Hospitality offers formal training and growth opportunities for employees, leveraging prior experience and providing resources for career advancement within the company.

Team Member Wellness & Benefits

• Comprehensive healthcare: Medical, Dental, Vision
• HSA & FSA options, including dependent care FSA
• Identity Theft Protection, commuter benefits, pet insurance
• PTO, wellness incentives, Employee Assistance Program
• Access to wellness subscriptions, paid sick/vacation leave, family leave
• Retirement plan with company match, fully vested upon first contribution

Additional Perks

• Incentive bonuses, free hotel stays, employee discounts
• Family and friend discounts, recognition programs
• Discounted tickets to entertainment events
• Career development programs, referral bonuses

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization where required by law.