Dual Clinical Case Manager II (52743)

Metrocare Services; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Dual Clinical Case Manager to join their team. This role focuses on providing essential psychosocial and rehabilitative services to individuals with mental health challenges. You will work collaboratively with an interdisciplinary team to develop recovery plans, conduct assessments, and facilitate crisis interventions. With a commitment to community reintegration, you will play a vital role in enhancing the lives of those you serve. If you are passionate about making a difference in the mental health field and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Leave

Holidays

Retirement Plan with Employer Match

HSA with Employer Contribution

Professional Development Allowance

Bilingual Stipend

Qualifications

• Bachelor's degree in human services with relevant experience.
• Proficiency in computer skills including Word and Excel.

Responsibilities

• Coordinate services and conduct psychosocial assessments.
• Develop individual recovery plans and document progress.
• Provide crisis intervention and facilitate inpatient admissions.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Crisis Intervention

Psychosocial Assessment

Education

Bachelor's in Human Services

Master's in Related Field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Clinical Record Systems

Job description

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Job Description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, we have provided a broad array of services including behavioral health care, primary care centers, veteran services, accessible pharmacies, housing, and supportive social services. Our researchers and educators at the Altshuler Center for Education & Research advance mental health beyond Dallas County and provide critical workforce training.

The QMHP-Dual provides psychosocial/rehabilitative and skill services to adults with serious mental illness and children with serious emotional disturbance. Responsibilities include assessment, developing measurable treatment goals, referral, linkage, advocacy, crisis intervention, and ensuring continuity of care. The goal is to maximize individual functioning, reduce hospitalizations, and support community reintegration.

Essential Duties and Responsibilities

• Coordinate services, referrals, linkage, and advocacy for individuals with diverse needs, collaborating with an interdisciplinary team.
• Conduct psychosocial assessments for new admissions.
• Develop individual recovery plans based on assessments.
• Set and assist in achieving measurable objectives with individuals.
• Document efforts to involve individuals, providers, and caregivers in service planning.
• Review recovery plans quarterly or as clinically indicated.
• Implement recovery plans, ensuring objectives are met.
• Engage and document interactions with caseload individuals.
• Participate in team staffing, present assessment findings, and update on progress.
• Ensure service authorizations are obtained.
• Follow up on missed appointments and emergency service accesses within 24-48 hours.
• Meet with individuals within 3 days of hospital discharge or community assignment.
• Provide crisis intervention, including home visits and collaboration with police when needed.
• Facilitate inpatient admissions upon team request.
• Conduct individual, family, and group rehab sessions, evaluating progress and seeking feedback.
• Assist individuals in obtaining entitlements through referrals and advocacy.
• Perform other duties as assigned.

Competencies

• Adhere to ethical standards, legal requirements, and professional guidelines.
• Demonstrate analytical, problem-solving, and communication skills.
• Meet adult and C&A competencies outlined by HHSC for TRR requirements.

Qualifications

Education & Experience: Bachelor's in human services with 1-3 years in MH/MR or related field, or Master's with 0-2 years experience.

Mathematical Skills: Basic math proficiency.

Reasoning Ability: Apply common sense to simple instructions; handle standardized situations.

Computer Skills: Proficiency in Word, Excel, Outlook, PowerPoint, internet research, and clinical record systems. Ability to organize workflow, manage caseloads, and communicate effectively. Flexibility to work independently and hours as needed.

Benefits

We offer a competitive salary, training, and benefits including medical/dental/vision, paid leave and holidays, employee assistance, retirement plan with employer match, HSA with employer contribution, professional development allowance, bilingual stipend, and more.

Additional Information

Metrocare is an equal opportunity employer, tobacco-free, and welcomes referrals. No recruitment agencies, please.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare

Location options include Irving, TX and Dallas, TX, with salary ranges and recent postings listed.