Direct-To-Home- Full Time Installation Technician - Stockton, CA

NRG Energy; United States; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that is reshaping the energy landscape by providing innovative smart home solutions. As a Direct-to-Home Smart Home Pro, you will play a vital role in enhancing customer experiences through expert installations and services. With a focus on integrity and customer satisfaction, you'll have the opportunity to control your income through an unlimited commission plan. This dynamic role not only allows you to become an expert in cutting-edge technology but also fosters a collaborative environment where your contributions are valued. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Qualifications

• Exceptional customer service skills required.
• Sales or field service experience is helpful but not required.

Responsibilities

• Install and troubleshoot smart home technology in customer homes.
• Manage inventory and provide exceptional customer service.

Skills

Customer Service Skills

Sales Experience

Field Service Experience

Technical Background

Job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

Direct-to-Home Smart Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

What you’ll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology by training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers’ lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to various customers.
8. Control your own income by providing opportunities for customers to purchase additional products and services.
9. Leverage service and installation appointments into leads and revenue.

What we’re looking for:

1. Exceptional customer service skills.
2. Sales experience and/or field service experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required)
3. Someone who thrives in a team environment and can also be trusted to work independently.
4. Willingness to submit to a criminal background check.
5. Current valid driver’s license and reliable transportation.

Minimal Requirements:

1. Candidates must live within a 20-mile radius of the city.
2. Successful candidates will be required to pass a pre-employment criminal background check, motor vehicle record check, and drug screening, in compliance with applicable laws.

Physical demands of the job:

1. Lift and carry up to 45 lbs.
2. Climb ladders up to 14’.
3. Work in attics and other limited-space areas.
4. Bend, kneel, crouch, and stand for long periods.
5. Safety culture is strong at Vivint, and our team members complete a safety analysis of every work site.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.