DTH Full-time Technician - Fredericksburg, VA

NRG Energy; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in energy and home services is seeking passionate individuals to join their Smart Home team. This role offers the opportunity to work with cutting-edge smart home technology, providing expert installation and services to customers. You'll be empowered to manage your own income through unlimited commission plans while ensuring customer satisfaction and peace of mind. If you thrive in a team environment and enjoy working independently, this position is perfect for you. Join a company committed to creating smarter, safer, and more sustainable homes, and make a meaningful impact in the lives of customers every day.

Qualifications

• Strong customer service and sales skills are essential.
• Experience in technical fields is a plus but not mandatory.

Responsibilities

• Install, service, and troubleshoot smart home technology.
• Manage inventory and provide exceptional customer service.
• Conduct routine maintenance and explain system capabilities.

Skills

Exceptional customer service skills

Sales experience

Field service experience

Technical background (construction, electrician)

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Direct-to-Home Smart Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

What you’ll do:

• Earn piece rate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology by training on industry-leading products.
• Manage inventory and assets with a business owner mentality.
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Create solutions to protect and simplify customers’ lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and operational instructions to various customers.
• Control your own income by providing opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

What we’re looking for:

• Exceptional customer service skills.
• Sales experience and/or field service experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required)
• Someone who thrives in a team environment and can also be trusted to work independently.
• Willingness to submit to a criminal background check.
• Current valid driver’s license and reliable transportation.

Minimal Requirements:

• Candidates must live within a 20-mile radius of the city.
• Successful candidates will be required to pass a pre-employment criminal background check, motor vehicle record check, and drug screening, in compliance with applicable laws.

Physical demands of the job:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14’.
• Work in attics and other limited-space areas.
• Bend, kneel, crouch, and stand for long periods.
• Safety culture is strong at Vivint, and our team members complete a safety analysis of every work site.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.