DTH Full-time Technician - Brockton, MA

NRG Energy; United States; Remote; USD 35,000 - 65,000; Full time

Job summary

Join a forward-thinking company dedicated to redefining the home experience through intelligent products and services. As a member of the Smart Home team, you'll provide expert installation and services while ensuring customer satisfaction and peace of mind. This role offers unlimited earning potential through commission and the opportunity to become an expert in smart home technology. With a focus on creating safer, smarter, and more sustainable homes, you'll thrive in a supportive team environment while also having the autonomy to manage your own tasks. If you're passionate about technology and customer service, this position is perfect for you.

Qualifications

• Exceptional customer service and sales skills are crucial for success.
• Previous experience in technical fields is beneficial but not mandatory.

Responsibilities

• Install and troubleshoot smart home technology in customer homes.
• Manage inventory and provide exceptional customer service.

Skills

Customer Service Skills

Sales Experience

Technical Background

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Direct-to-Home Smart Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

What you’ll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology by training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers’ lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to various customers.
8. Control your own income by providing opportunities for customers to purchase additional products and services.
9. Leverage service and installation appointments into leads and revenue.

What we’re looking for:

1. Exceptional customer service skills.
2. Sales experience and/or field service experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required)
3. Someone who thrives in a team environment and can also be trusted to work independently.
4. Willingness to submit to a criminal background check.
5. Current valid driver’s license and reliable transportation.

Minimal Requirements:

1. Candidates must live within a 20-mile radius of the city.
2. Successful candidates will be required to pass a pre-employment criminal background check, motor vehicle record check, and drug screening, in compliance with applicable laws.

Physical demands of the job:

1. Lift and carry up to 45 lbs.
2. Climb ladders up to 14’.
3. Work in attics and other limited-space areas.
4. Bend, kneel, crouch, and stand for long periods.
5. Safety culture is strong at Vivint, and our team members complete a safety analysis of every work site.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.