DTE (Contract) Account Supervisor

Codeword; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading communication design agency is seeking an Account Supervisor to manage high-priority projects and client relationships. The role involves overseeing project timelines, budgets, and collaborating with various teams to deliver exceptional results. This remote-first position offers competitive compensation and a supportive work environment.

Benefits

20 days paid vacation annually

401k + financial wellness support

Home office allowance

Bi-annual Wellness Credits

Monthly Technology Credit

Qualifications

• 5-7 years of agency or related experience.
• Demonstrable knowledge of client and agency operations.

Responsibilities

• Day-to-day communication with clients, understanding their needs.
• Independent management of projects, timelines, deliverables, and budgets.
• Provide creative and strategic input on briefs and client calls.

Skills

Client Relationship Management

Project Management

Communication

Job description

Codeword is a communication design agency that helps brands create breakthrough comms, content, and community experiences.

We’re a fast-moving team of writers, editors, designers, strategists, videographers, PR mavens, and even a few traditional marketers.

Our incredible roster of big and small tech clients trust us to launch their startups, run multi-channel campaigns, grow their user bases, and lead comprehensive PR and marketing initiatives. We’re storytellers and brand engineers, and we love big ideas that serve a real purpose.

Codeword is a remote-first agency, though we have physical offices in NYC and SF that we won’t make you visit.

About You:

• 5-7 years of agency or related experience
• Strong client relationship management skills
• Project management skills, overseeing timelines for creative and strategy teams
• Demonstrable knowledge of client and agency operations
• Knowledgeable in managing client budgets and forecasting
• Successful track record managing multiple clients and projects
• Positive attitude and looking to work with a great team + awesome clients

About This Role:

This Account Supervisor will report to VP, Account Director Eloisa Sisson and be under the team leadership of our SVP, Client Accounts Lead Katy Donkin (lucky, they're both great!). They’ll get to work alongside an incredible team of account managers who have been known to inspire tears from the beauty of their color coordinated spreadsheets and love transforming difficulties into opportunities.

This candidate will take the lead on high priority/high visibility projects with simultaneous workstreams. This will include large content improvement sprints, website builds, integrated marketing programs, social programs and more, achieving the objectives they’ve worked with the client to establish.

The account team works very closely with other departments and the Account Supervisor will be expected to provide creative and strategic input on briefs, our work, client calls, and internal meetings.

They’ll be a strong communicator who can build trust with our clients and make them fall (even more) in love with us and our work. They’ll identify and drive creative opportunities for existing clients as well as contribute to new business initiatives across the team and agency.

As a senior member of the team, we’re looking for someone who can mentor and develop the account service team, provide feedback, and support the senior account teams for wide team and agency goals.

What You’ll Be Doing:

• Day-to-day communication with clients, understanding their needs and overall goals
• Independent management of projects, timelines, deliverables and budgets
• Develop scopes of work, proposals, forecasting, and quarterly business reviews for new and existing clients
• Have the ability to mobilize resources to most effectively meet client requirements—engage the right people at right time
• Engage closely with our editorial, design, and strategy teams for deliverables
• Play a key role in project planning and prioritization right alongside key clients
• Identify opportunities to upsell client work and grow accounts
• Work closely with junior and mid-level account managers to provide guidance and mentorship

Your Compensation:

People – that's you! – are the heart of our business, and we believe in pay transparency.

Our budget for this role is $50-$60/hr, depending on experience.

• Minimum 20 days paid vacation annually
• 401k + financial wellness support
• Home office allowance
• Bi-annual Wellness Credits
• Monthly Technology Credit (to offset internet / phone costs)

A few more things you should know about Codeword

• The Codeword dream: Make good money doing work you care about with people you like.
• We love our clients (they write the checks!), which means maintaining a high bar for the creativity, smarts, responsiveness, and communication skills we offer them.
• We’re around 100 people, big enough to handle large-scale marketing programs, small enough that you’ll have an impact on our culture.
• We’re a friendly team, we look after each other, and we grow our careers together.
• We respect everyone’s personal life. After-hours emails are strongly frowned upon, night and weekend work is very rare, and employees are encouraged to pursue their side-hustles.
• We’re all grownups here, and we trust each other to get the work done, whether at home or in an office or a time zone on the other side of the world.
• We believe in defaulting to openness. Our calendars, our salary tiers, and our doors are open for all to see. (Except for secret client stuff, which we guard with our lives.)
• We’re a proud member of the global WE Communications family.
• Equal Opportunity: Codeword provides equal employment opportunity and doesn’t discriminate against employees or applicants because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.
• Diversity and Inclusion: Codeword works hard to foster a diverse team and an inclusive workplace where everyone thrives.

We aren’t a traditional agency, so we like to hire people who don’t necessarily fit the agency mold or check all the “right” boxes. If you’re on the fence about applying, please do!

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Are you at least 18 years of age or older? * Select...

Will you require visa sponsorship now or in the future? * Select...

Are you legally authorized to work in the country in which this role is based out of? * Select...

Have you previously been employed by We. Communications or any of our partner companies? * Select...

Our partner companies include, but are not limited to, Codeword, Hopscotch, Chase, Red Bridge, and Watatawa.

How did you hear about us? Select...

If you were referred by a We. Communications or We. partner company employee, please enter their full name.

What is your experience level? Select...

We. offers employment in select states. What is your state of residence? * Select...

Voluntary EEO Data - US Candidates Only

We compile the following information to support our goals of a diverse workforce and equal employment opportunity (EEO) for all. The information you provide is strictly on a voluntary basis, and the content of the information will not affect your eligibility for employment or be shared with recruiters or hiring managers. If you choose not to provide this information it will not affect your eligibility for employment in anyway.