DTC Product Sales Support Specialist (Remote)

Haworth; Holland (MI); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading workspace innovation firm based in Holland, Michigan, is seeking a Product Sales Support Specialist. This role focuses on qualifying and converting leads, managing sales pipelines, and utilizing strong product knowledge to enhance client experiences. The ideal candidate has a background in business, customer support, and proficiency in sales tools. Join a dynamic team committed to redefining workspace solutions.

Benefits

20 Days Paid Time Off

Health Benefits

401k Match

Tuition Reimbursement

Volunteer Time Off

Parental Leave

Pet Insurance

Qualifications

• 2 years experience in customer, product, and inside sales support.
• Must possess an unrestricted right to work in the US.

Responsibilities

• Manage a designated sales pipeline and move opportunities through the sales cycle.
• Handle online sales and product inquiries using a consultative approach.

Skills

Customer service

Sales support

Relationship building

Product knowledge

Education

Bachelor's Degree in Business Administration

Associate's Degree plus 2 years related experience

4 years related experience if no post-secondary education

Tools

Microsoft Excel

HubSpot

Salesforce

Dynamics

Job description

Join the Future of Workspace Innovation at Haworth
Are you ready to shape the future of how people work, live, and thrive? At Haworth, we're not just creating furniture - we're revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades.

We're looking for visionaries like you to help write the next chapter of our story.

Discover more here!

Job Overview

We are currently looking for a Product Sales Support Specialist to join our DTC team.

As a Product Sales Support Specialist, you will:

Qualify and convert leads by utilizing various prospecting methods, including following up on marketing leads and conducting outbound outreach. Dependent on assignment, may specialize in vertical market relationship and opportunity development. This role will work with potential and returning customers on product recommendations to process orders driving revenue growth.

Essential Functions

• Manage a designated sales pipeline, qualifying leads, nurturing prospects, and moving opportunities through the sales cycle. May pursue specific project-based bid opportunities. Accurately log client interactions and opportunities in CRM.


• Develop and follow up on new sales opportunities such as web orders, abandoned carts and warm lead opportunities via outbound emails, calls and website traffic follow ups.


• Handles online sales and product inquiries, develops deep product knowledge, and uses a consultative approach to uncover client needs and requirements to identify sales opportunities. Stay up to date on product knowledge, current marketing promotions, and internal processes and policies.


• Build and maintain strong relationships with existing and target clients; provide follow up and ensure satisfaction. Identify and cultivate opportunities for repeat business.


• Collaborate effectively with internal teams to ensure alignment and delivery of a seamless client experience.


• Drive Continuous Improvement: Proactively identify and implement opportunities to enhance the customer and client experience and drive additional profit and revenue.


• Stay informed about industry trends, competitor activities, and emerging technologies to identify opportunities and challenges. Dependent on focus, remain current with government regulations and processes related to procurement.

Required Qualifications

• Bachelor's Degree in Business Administration or similar field.


• Education Equivalency: Associate's Degree plus 2 years related experience OR 4 years related experience if no post-secondary education


• 2 years experience in customer, product, and inside sales support.


• Applicants must possess an unrestricted right to work in the US to be eligible for this position.


• Military Equivalency at www.mynextmove.org/vets/find/military

Preferred Qualifications

• 3 years of inside sales experience.


• Proficient in Micrsoft Excel, Word, Powerpoint.


• Experience with CRM, HubSpot, Salesforce, Dynamics.


• Experience with nurturing and closing business products deals.


• Experience interacting with Ecommerce clients.


• Experience in the office furniture industry.

#LI-MR1

Design your future with Haworth
Headquartered in Holland Michigan, Haworth is a family-owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state-of-the-art resources, collaborate with cross-functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career.

We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other.

At Haworth, members enjoy benefits from their first day of employment:

• 20 Days Paid Time Off: Plus, the option to buy up to 5 extra days.


• Health Benefits: Priority Health Medical options, Delta Dental, and Vision Insurance.


• 401k Match: Contribute 6% of your annual salary, and Haworth will match 7%.


• Insurance Coverage: Company-provided Short-Term Disability, Long Term Disability, and Life Insurance.


• Tuition Reimbursement


• Volunteer Time Off


• Parental Leave


• Pet Insurance


• Zero Waste to Landfill