DSW Store Lead Part-Time

DSW Inc.; Peoria (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Lead Store Associate to enhance the customer experience and drive sales in a dynamic retail environment. This role involves collaborating with management to ensure operational excellence while fostering a positive workspace. The successful candidate will be instrumental in maintaining store standards, managing inventory, and providing exceptional customer service. If you thrive in a fast-paced setting and are passionate about retail, this opportunity offers a chance to make a significant impact and grow within a supportive team. Join a company that values accountability, collaboration, and passion.

Qualifications

• Minimum 2 years retail experience required.
• Must be available to work flexible schedule including nights and weekends.

Responsibilities

• Assist store management in driving sales and customer experience.
• Maintain store standards and oversee inventory management.

Skills

Verbal Communication

Written Communication

Customer Service

Inventory Management

Education

High School Diploma or Equivalent

Job description

LOCATION NAME: Shoppes at Grand Prairie, Peoria

General Summary

The Lead Store Associate assists store management in all activities to drive sales and results. Demonstrates behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. The Lead partners with the management team on store priorities with a focus on in-store customer experience, inventory management, omni activities and cashwrap efficiency while promoting a positive work environment and executing operational processes in compliance with company standards and policies.

Reports to: Store Manager and/or Co-Manager

Essential Duties and Responsibilities:

Customer Service

1. Maintain In-Store Experience by modeling CEL behaviors, redirecting associate behaviors to achieve store goals and responding to customer requests and/or feedback with a high sense of urgency.
2. Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasking related to daily open/close including store cleaning, recovery and maintenance standards.
3. Responsible for all activities related to the cashwrap including creating a culture of promoting DSW loyalty program amongst associates and customers. Ensures all associates are providing the benefits of the DSW loyalty program to every customer.
4. Meets metric based goals by reviewing, understanding and clearly communicating daily/weekly/monthly goals. Able to clearly communicate business trends to SM/ML.
5. Reviews daily communication; plans and assigns tasks throughout the day and follows through with required actions.
6. Performs other duties as assigned by the Store Manager or other leader.
7. Performs all other associate duties within store.

Inventory Management

1. Increase sales and success by maintaining sales floor and stockroom, enabling the flow of merchandise to ensure an appealing experience to consumers.
2. Helps supervise and participates in the planning and execution of all inventory management related activities including but not limited to; freight receipt, placement, markdown and MOOS.
3. Assists management with all omni activities in store including but not limited to Charge/Send, BOPIS/BOSTS, Delivery.
4. Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.
5. Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
6. Maintains supply inventory to ensure successful floor moves, markdowns and fulfillment in areas of stockroom, cashwrap, clearance and non-sales areas.
7. Performs, maintains and completes all information related to audits, donations, transfers, mismates, damages, etc.

Human Resources

1. Work closely with the store leadership team to understand and follow policy and procedure.
2. Support team by training, coaching, and providing feedback of others to the management team in an efficient manner.
3. Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
4. Supports team in managing payroll and associate timekeeping activities.
5. Recognize associates through our company recognition tools.

Required Skills:

1. Must be available to work a flexible schedule including nights, weekends and holidays.
2. Good verbal and written communication skills.

Experience:

1. Minimum 2 years retail experience.
2. Minimum high school graduate or equivalent.
3. This position is eligible for our Monthly Sales Bonus.

Compensation:

The estimated pay range for this position is $15.90 to $20.65. The successful candidate’s actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate’s location, and other organizational needs. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position.

IMPORTANT NOTICE:

We learned of a fake job offer scam where individuals are using a company’s name and branding to create emails and websites designed to trick individuals into providing personal information because they think they are applying for a job directly with the company. To combat this, companies are listing their legitimate hiring sites and communication methods. Our valid email addresses end in @dswinc.com, @designerbrands.com, and @camutogroup.com. If you are not certain about a communication or an information request, a good practice is to independently look-up a contact for the company to verify that you are contacting the right person and not being deceived.