DSW Store Lead Part-Time

DSW Designer Shoe Warehouse; Madison (WI); On-site; USD 30,000 - 40,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Store Lead für eine Teilzeitstelle. In dieser Rolle sind Sie verantwortlich für die Verbesserung der Kundenerfahrung und die Unterstützung des Teams. Sie werden die Möglichkeit haben, Ihre Fähigkeiten in einem dynamischen Umfeld zu entwickeln, während Sie mit einem leidenschaftlichen Team zusammenarbeiten. Ihre Aufgaben umfassen das Training neuer Mitarbeiter, das Einhalten von Sicherheitsstandards und die Unterstützung bei der Inventur. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem positiven Teamumfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 2 Jahre Berufserfahrung erforderlich.
• Hervorragende Kundenservice- und Kommunikationsfähigkeiten.

Responsibilities

• Sicherstellen einer positiven Kundenerfahrung und Einhaltung der Ladenstandards.
• Unterstützung des Teams bei der Erreichung von Leistungszielen.

Skills

Kundenservice

Teamarbeit

Technologiekompetenz

Kommunikationsfähigkeit

Flexibilität

Education

High School Diploma oder gleichwertig

Job description

Join to apply for the DSW Store Lead Part-Time role at DSW Designer Shoe Warehouse

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Join to apply for the DSW Store Lead Part-Time role at DSW Designer Shoe Warehouse

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to: Store Manager and/or Co-Manager

Our Values:

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right: Model high standards of honesty and integrity.
• We Belong: Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities:

• Customer Experience: Be empowered to meet the customer where they are and personalize their experience. Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors, responding promptly to customer and associate requests, and achieving store KPIs.
• Store Standards: Ensure a positive customer experience by maintaining store standards, completing daily tasks such as cleaning, recovery, and maintenance.
• Communication & Planning: Review daily communication, plan, assign tasks, and follow through.
• Performance & Goals: Meet metric-based goals, understand business trends, and communicate progress to leadership.
• Inventory & Omnichannel Activities: Participate in inventory activities, assist with in-store omni-channel services like BOPIS, and communicate supply needs.
• Customer & Staff Safety: Ensure a safe environment, address concerns promptly, assist with payroll activities, and provide feedback on team performance.
• Team Support & Engagement: Recognize and support team members, train and coach associates, and perform other duties as assigned.

Required Skills:

• Excellent customer service, professionalism, and enthusiasm.
• Ability to develop collaborative relationships and communicate effectively.
• Ability to work efficiently with technology and meet time expectations.
• Availability to work nights, weekends, holidays, and outside regular hours.
• Physical ability to stand, walk, lift up to 50 pounds, and perform physical tasks regularly.

Experience:

• Minimum 2 years of workforce experience.
• High school diploma or equivalent.