DSW Store Lead Part-Time

DSW Designer Shoe Warehouse; East Brunswick Township (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading retail company is seeking a part-time Store Lead to enhance customer experiences and support store operations. The ideal candidate will have excellent customer service skills, a collaborative spirit, and the ability to manage store tasks efficiently. Join a team that values positivity and integrity while contributing to a dynamic retail environment.

Qualifications

• Minimum 2 years of workforce experience.
• Ability to work efficiently and hold team accountable.
• Availability for nights, weekends, and holidays.

Responsibilities

• Ensure customers have a positive experience by maintaining store standards.
• Meet metric-based goals and communicate business trends.
• Participate in inventory activities and assist with omni-channel services.

Skills

Customer service

Communication

Team collaboration

Technology proficiency

Positivity

Education

High school diploma or equivalent

Job description

Join to apply for the DSW Store Lead Part-Time role at DSW Designer Shoe Warehouse

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Join to apply for the DSW Store Lead Part-Time role at DSW Designer Shoe Warehouse

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to: Store Manager and/or Co-Manager

Our Values:

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right: Model high standards of honesty and integrity.
• We Belong: Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities:

Customer Experience

• Be empowered to meet the customer where they are and personalize their experience: maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Respond to customer and associate requests or feedback with a high sense of urgency.
• Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review daily communication; plan and assign tasks throughout the day and follow through with required actions.

Customer Service & Store Operations

• Meet metric-based goals by reviewing, understanding and clearly communicating daily progress. Communicate business trends to leadership.
• Complete processes related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policies and procedures.

Inventory & Digital Services

• Participate in inventory activities including freight receipt, product placement, markdowns, and MOOS.
• Assist with omni-channel activities such as Charge/Send and BOPIS.
• Communicate supply needs to ensure successful operations.

Customer Safety & Team Support

• Ensure a safe environment for customers and associates. Regularly check equipment.
• Address associate and customer concerns promptly.
• Support payroll and timekeeping activities.
• Provide feedback on associate performance and communicate issues to Store Manager.

Team Engagement

• Recognize associates through company tools.
• Support training and coaching.
• Perform other duties as assigned.

Required Skills:

• Excellent customer service, professionalism, positivity, and enthusiasm.
• Ability to develop collaborative relationships.
• Good communication skills.
• Ability to work efficiently and hold team accountable.
• Availability for nights, weekends, holidays, and shifts outside traditional hours.
• Proficiency with technology (Register, Keyboard, iPhone, Calculator).
• Ability to stand/walk up to 100% of the time.
• Ability to lift up to 50 pounds occasionally to frequently.
• Ability to stoop, kneel, crouch or crawl regularly.

Experience:

• Minimum 2 years of workforce experience.
• High school diploma or equivalent.