DSW Store Co Manager

Dsw-Shoe-Warehouse,-Inc.; San Jose (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

DSW Shoe Warehouse, Inc. in San Jose is seeking an experienced Store Manager to lead daily operations and elevate the in-store experience.

You will drive KPI performance through coaching and strategic execution, ensuring exceptional customer service and strong team leadership. Collaborate with the Market Leader to plan staffing, manage inventory, and uphold store standards while building a diverse, high-performing team.

Qualifications

• Excellent customer service with a positive attitude and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Excellent verbal and written communication skills.

Responsibilities

• Elevate the in-store experience by coaching associates and leaders to meet store goals and KPIs.
• Partner with Store Manager to develop and implement store strategies.
• Deliver financial plans to drive KPI performance on a weekly/monthly/quarterly basis.
• Foster an environment of recognition and accountability to meet customer and business needs.
• Plan and direct movement of merchandise in response to customer trends and inventory needs.
• Oversee execution of sales floor standards, maintenance, and operations.

Skills

Customer service

Leadership

Recruiting

Communication

Time management

Store operations

Education

High school diploma

Job description

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to: General/Store Manager and/or Market Leader

Our Values

We Love What We Do

• Bring positive energy and enthusiasm.

We Own What We Do

• Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

• Model high standards of honesty and integrity.

We Belong

Essential Duties and Responsibilities

Be empowered to meet the customer where they are and personalize their experience:

• Responsible for elevating the in-store experience by modeling, supervising and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI).
• Thought partner to the Store Manager in the development and implementation of store strategies.
• Delivers financial plans to drive KPI performance on a weekly/monthly/quarterly basis.
• Fosters an environment of recognition, reinforcing behaviors that meet the customer and business needs.
• Responsible for resolving customer and associate feedback with a sense of urgency.

Be committed to the customer having a consistent positive experience:

• Strategically plans and directs the movement of merchandise responding to customer trends.
• Communicate to the Store Manager and/or Market Leader store specific merchandise inventory recommendations.
• Responsible for and oversees the execution of sales floor standards, maintenance and operations.
• Partner with Store Manager to identify top talent and ensure the store is staffed to optimal levels.
• Leads by example and holds team accountable that all policy and procedures are followed

Bring the power of shoes to life by leveraging in-store and digital services:

• Oversees all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Oversees all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Utilizes the Store Visit Assessment to identify opportunities. Creates and implements an action plan to course correct in a timely manner.

Be responsible to pause and the put the customer first:

• Responsible for all associate timekeeping activities to ensure store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc.
• Builds a diverse team that meets the needs of the customer experience.
• Partner with Store Manager in resolving associate and leadership relations matters.
• Participates in the Performance Review process by writing and conducting Leads, Supervisor and Assistant Manager performance reviews.

Bring fun and energy to everything you do:

• Builds strong networking relationships to effectively recruit top talent for all positions.
• Creates and implements a development strategy that fosters a culture of advanced learning and career development.
• In the absence of a Store Manager, the Co-Manager assumes all responsibilities of the store.
• Co-facilitates store meetings as needed.
• Performs other duties as assigned by the Store Manager and/or Market Leader.

Required Skills

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Excellent verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Proven ability to successfully lead an operationally sound business with little oversight.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Experience

• Minimum of 4 years’ retail management experience
• Minimum high school graduate of equivalent
• Some college preferred

Hiring Range Notification

The successful candidate's actual pay rate offer will consider a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate's location, and other organizational needs. The estimated hiring pay range has been adjusted for the applicable geographic differential. This position may be eligible for additional incentive compensation, which may include bonuses, or other forms of variable pay, subject to applicable program requirements and company discretion. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Visit https://mymobilewalletcard.com/dbi/ to learn more!

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.

$27.88 - $34.62 / hour

Pay Transparency

Company complies with Pay Transparency rules.

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