DSW Store Director

Designer Brands; New York (NY); On-site; USD 123,984,000 - 155,668,800; Full time

Job summary

Designer Brands in New York, NY is seeking a Store Leader to drive exceptional in-store experiences and lead a high-performing team. You will coach associates, set strategic store goals, and ensure KPI achievement while upholding brand standards.

This role demands strong communication, scheduling, and the ability to recruit and develop talent, with a hands-on leadership approach that motivates the team and delivers results across sales, operations, and customer service.

Qualifications

• Excellent customer service and professional demeanor.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, and drive results through others.
• Proven ability to prioritize business functions driving financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and meet time-bound expectations.
• Experience running an operation with minimal oversight.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Elevate the in-store experience by coaching leaders on KPI-driven goals.
• Develop and communicate store strategies aligned to company goals.
• Deliver financial plans to drive KPI performance and adjust as needed.
• Foster recognition and accountability for customer needs.
• Resolve customer and associate feedback with urgency.
• Plan inventory moves responding to customer trends.
• Oversee merchandising standards and store operations.
• Lead a cohesive talent strategy and ensure policy adherence.
• Recruit top talent and manage development programs.

Skills

Customer service excellence

Staff leadership

Hiring and coaching

Sales-driven

Communication skills

Flexibility hours

Tech literacy

Physical stamina

Education

High school diploma

Job description

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to

Market Leader

Our Values

We Love What We Do

• Bring positive energy and enthusiasm.

We Own What We Do

• Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

• Model high standards of honesty and integrity.

We Belong

• Value unique experiences and encourage different perspectives.

Essential Duties And Responsibilities

Be empowered to meet the customer where they are and personalize their experience:

• Responsible for elevating the in-store experience by modeling, supervising and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI).
• Responsible for the development and communication of store strategies that align to the company strategy. Fosters a growth mindset, promotes a culture of innovation, and cultivates a focus on generating solution-oriented ideas.
• Delivers financial plans to drive KPI performance on a weekly/monthly/quarterly basis. Identifies shifts in business and makes necessary adjustments.
• Fosters an environment of recognition, reinforcing behaviors that meet the customer and business needs.
• Responsible for resolving customer and associate feedback with a sense of urgency.

Be committed to the customer having a consistent positive experience:

• Strategically plans and directs the movement of merchandise responding to customer trends.
• Communicate to the Market Leader store specific merchandise inventory recommendations.
• Responsible for and oversees the execution of sales floor standards, maintenance and operations.
• Responsible for creating a cohesive talent strategy that meets the needs of the business.
• Leads by example and holds team accountable that all policy and procedures are followed.

Bring the power of shoes to life by leveraging in-store and digital services:

• Oversees all inventory related activities including but not limited to freight receipt, product placement, markdowns and mark out of stock (MOOS).
• Oversees all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Utilizes the Store Visit Assessment to identify opportunities. Creates and implements an action plan to course correct in a timely manner.

Be responsible to pause and the put the customer first:

• Responsible for all associate timekeeping activities to ensure store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc.
• Builds a diverse team that meets the needs of the customer experience.
• Resolves associate and leadership relations matters, taking partners when appropriate.
• Responsible for leading the performance management process, including facilitating developmental conversations, providing consistent and constructive feedback, ensuring consistent accountability, and conducting comprehensive year-end reviews.

Bring Fun And Energy To Everything You Do

• Builds strong networking relationships to effectively recruit top talent for all positions. Ensures all open positions are filled in a timely manner.
• Creates and implements a development strategy that fosters a culture of advanced learning and career development.
• Facilitates store meetings as needed.
• Performs other duties as assigned by the Market Leader and/or Regional Director.

Required Skills

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Proven ability to prioritize business functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and hold team accountable to meet time bound expectations.
• Proven ability to successfully lead an operationally sound business with little oversight.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift- up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Experience

• Minimum of 4 years’ retail management experience
• Minimum high school graduate of equivalent
• Some college preferred

Hiring Range Notification

The successful candidate's actual pay rate offer will consider a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate's location, and other organizational needs. The estimated hiring pay range has been adjusted for the applicable geographic differential. This position may be eligible for additional incentive compensation, which may include bonuses, or other forms of variable pay, subject to applicable program requirements and company discretion. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Visit https://mymobilewalletcard.com/dbi/ to learn more!

Job Details

Pay Range

$90000.00 - $113000.00 / hour

Pay Transparency

Company complies with Pay Transparency rules.