DSW Store Associate Part-Time

Designer Shoe Warehouse; Warren (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company is seeking a Store Associate to provide exceptional customer service in a fast-paced environment. Responsibilities include assisting customers, managing transactions, and maintaining store cleanliness. The ideal candidate will possess strong communication skills and a customer-focused attitude.

Qualifications

• Professional, friendly demeanor required.
• Must be able to lift up to 50 pounds occasionally.

Responsibilities

• Greet customers and assist with transactions.
• Maintain a clean and safe environment.
• Process transactions accurately and handle cash.

Skills

Customer-focused attitude

Strong communication skills

Ability to work efficiently in a fast-paced environment

Tools

Technology tools

Job description

The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the customer’s needs and execute the company’s customer service model, always putting the customer first. Store Associates perform salesfloor and warehouse functions, including assisting customers, merchandise placement, completing in-store and online transactions, processing shipments, and maintaining cleanliness and safety.

Reports to : Store Manager and/or Customer Experience Leader (CEL)

Our Values : We Love What We Do

• Bring positive energy and enthusiasm.

We Own What We Do

• Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

• Model high standards of honesty and integrity.

We Belong

Essential Duties and Responsibilities :

Be empowered to meet the customer where they are and personalize their experience :

• Greet every customer with a helpful and friendly approach, read cues, match needs with service, and meet customers where they are.
• Share benefits of the DSW Loyalty program and enroll new members.
• Answer questions regarding products and complete transactions, both in-store and online.

Ensure a consistent positive customer experience :

• Maintain a neat, clean, and safe environment, including cleaning, organizing, and housekeeping tasks.
• Receive inbound freight, prepare, and merchandise according to standards, and maintain stockroom organization.

Leverage in-store and digital services to bring shoes to life :

• Complete fulfillment functions, including locating, inspecting, packaging, and labeling products.
• Use company tools to check product availability and assist customer orders.
• Perform other duties as assigned.

Prioritize customer service :

• Process transactions accurately following policies.
• Ensure accurate cash handling and operate the register effectively.
• Partner with leadership on escalated service issues.
• Follow asset protection policies.

Bring energy and positivity :

• Participate in team meetings and training.
• Be receptive to coaching and feedback.
• Support teamwork and inclusivity.

Required Skills :

• Availability to meet business needs.
• Professional, friendly, and customer-focused attitude.
• Ability to work efficiently in a fast-paced environment.
• Strong communication skills.
• Proficiency with technology tools (register, iPhone, calculator).
• Ability to stand or walk up to 100% of the time.
• Ability to lift up to 50 pounds occasionally to frequently.
• Must be able to stoop, kneel, crouch, or crawl regularly.