DSW Store Associate Part-Time

Designer Brands; Springfield (IL); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals for the part-time Store Associate role. This position offers a unique opportunity to engage with customers and enhance their shopping experience in a dynamic retail environment. As a brand ambassador, you will be responsible for providing exceptional service, maintaining store standards, and assisting with merchandise handling. Join a team that values positivity, integrity, and inclusivity, where your contributions will help shape the customer journey. If you thrive in a fast-paced setting and enjoy working with people, this role is perfect for you.

Qualifications

• Friendly demeanor and customer-focused approach are essential.
• Ability to lift up to 50 pounds and stand for long periods.

Responsibilities

• Provide personalized customer service and assist with transactions.
• Maintain a clean and safe shopping environment.

Skills

Customer Service

Communication Skills

Technology Proficiency

Team Participation

Education

High School Diploma or Equivalent

Tools

Cash Register

iPhone

Calculator

Job description

Join to apply for the DSW Store Associate Part-Time role at Designer Brands

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Join to apply for the DSW Store Associate Part-Time role at Designer Brands

General Summary
The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the customer's needs and provide assistance by executing the company's customer service model, always putting the customer first. Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance. Store Associates must demonstrate behaviors that align with the company values. Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Store Associates must comply with all policies and procedures.

Reports to: Store Manager and/or Customer Experience Leader (CEL)

Our Values

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What's Right: Model high standards of honesty and integrity.
• We Belong: Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities

1. Personalized Customer Experience: Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at. Share the benefits of the DSW Loyalty program and enroll new members. Answer questions regarding product and complete customer transactions both in-store and online.
2. Maintain a Positive Shopping Environment: Keep the store neat, clean, and safe. This includes clearing trash, maintaining the cash wrap and stockroom, returning shoes to their proper locations, cleaning the breakroom and restrooms, vacuuming, and other housekeeping tasks.
3. Merchandise Handling: Receive inbound freight, prepare, and place merchandise on the sales floor according to DSW standards. Complete markdowns, maintain clearance standards, and organize the stockroom.
4. Fulfillment and Digital Services: Complete all functions of the fulfillment process, locate items, inspect product condition, package, and label for pickup/delivery. Use company tools to check product availability and assist customers accordingly.
5. Customer Transactions: Accurately handle transactions, give correct change, and operate the register. Partner with the CEL for escalated customer issues. Follow all asset protection policies.
6. Team Participation and Feedback: Participate in daily team meetings, training, and support an inclusive team environment. Be open to coaching and feedback.

Required Skills

• Availability to meet the needs of the business.
• Professional, friendly, and customer-focused demeanor.
• Ability to move quickly to meet expectations.
• Good communication skills, verbal and written.
• Proficient with technology (register, iPhone, calculator).
• Ability to stand or walk up to 100% of the time.
• Ability to lift up to 50 pounds occasionally to frequently.
• Stoop, kneel, crouch, or crawl regularly.

Experience

• No previous retail experience required.