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Find Your Fit at DSW
We have a personal relationship with our shoes! Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.
Reports to:
Store Manager and/or Customer Experience Leader (CEL)
Our Values:
- We Love What We Do: Bring positive energy and enthusiasm.
- We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
- We Do What’s Right: Model high standards of honesty and integrity.
- We Belong: Value unique experiences and encourage different perspectives.
Essential Duties and Responsibilities:
- Be empowered to meet the customer where they are and personalize their experience: Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at. Share the benefits of the DSW Loyalty program and enroll new members. Answer questions regarding product and complete customer transactions through in-store sales or digital orders.
- Be committed to ensuring a positive customer experience: Maintain a neat, clean, and safe environment, including cleaning and organizing the store and stockroom, and handling inbound freight and merchandise placement.
- Leverage in-store and digital services: Complete fulfillment functions, locate items, inspect products, and use company tools to search product availability.
- Prioritize customer service: Complete transactions accurately, operate the register, and partner with the CEL for escalated issues. Follow all asset protection policies.
- Bring fun and energy: Participate in team meetings, be receptive to coaching, and support an inclusive team environment.
Required Skills:
- Availability to meet the needs of the business.
- Professional, friendly, and customer-focused attitude.
- Good communication skills and proficiency with store technology.
- Ability to stand or walk for extended periods and lift up to 50 pounds.
Experience:
No previous retail experience required.