DSW Store Associate Part-Time

DSW Inc.; Redlands (CA); On-site; Full time

Job summary

Join a leading footwear company as a customer service associate, where you'll engage with customers, ensure a positive shopping experience, and contribute to a vibrant team culture. We value inclusivity and provide opportunities for personal and professional growth.

Benefits

Leadership development opportunities

Engaging and inclusive culture

Community involvement

Qualifications

• Availability to meet business needs.
• Professional, friendly demeanor.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet every customer with a helpful and friendly approach.
• Maintain a neat, clean, and safe environment.
• Process transactions accurately and operate the register.

Skills

Customer-focused

Communication

Technology Proficiency

Teamwork

Job description

Select how often (in days) to receive an alert:

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to: Store Manager and/or Customer Experience Leader (CEL)

Our Values:

We Love What We Do

• Bring positive energy and enthusiasm.

We Own What We Do

• Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

• Model high standards of honesty and integrity.

We Belong

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:

• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
• Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.
• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.

Be committed to the customer having a consistent positive experience:

• Maintain a neat, clean, and safe environment for internal and external customers, including clearing trash, cleaning the store, and organizing stock.
• Receive inbound freight, prepare, and place merchandise on the sales floor, complete markdowns, and maintain stockroom organization.

Leverage in-store and digital services to bring the power of shoes to life:

• Complete fulfillment functions, locate items, inspect products, and ensure readiness for pickup/delivery.
• Use company tools to search product availability and assist customers.

Prioritize customer satisfaction:

• Process transactions accurately, operate the register, and partner with leadership on escalated issues.
• Follow all asset protection policies.

Bring fun and energy to your work:

• Participate in team meetings and training, be receptive to feedback, and support inclusivity.

Required Skills:

• Availability to meet business needs.
• Professional, friendly, and customer-focused demeanor.
• Ability to work efficiently in a fast-paced environment.
• Good communication skills.
• Proficiency with technology (registers, iPhone, calculator).
• Physical ability to stand, walk, lift up to 50 pounds, and perform physical tasks regularly.

Experience:

The pay range is $16.75 to $17.75, based on experience and location. Benefits are available and vary by location. For more information, visit https://mymobilewalletcard.com/dbi/.

Already an associate?

Apply through our internal portal: click here

Why choose a career with Designer Brands?

We invest in our associates, foster a strong team culture, and are committed to community involvement and positive change.

• Leadership development opportunities
• Engaging and inclusive culture
• Community involvement

About Designer Brands:

One of North America’s largest footwear and accessories companies, operating over 640 retail locations and working with thousands of stores worldwide.

Important Notice:

Beware of scams. Verify communications through official channels and contact [e-mail] for verification.