DSW Store Associate Part-Time

Designer Brands; New York (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking enthusiastic Store Associates to enhance the customer experience in a dynamic retail environment. In this part-time role, you will engage with customers, assist with transactions, and maintain the store's appearance, all while embodying the company's core values. This position offers a unique opportunity to be part of a team that values positive energy and inclusivity, ensuring every customer feels welcomed and valued. If you are passionate about providing exceptional service and enjoy a fast-paced retail setting, this role is perfect for you.

Qualifications

• Friendly, customer-focused demeanor with good communication skills.
• Ability to stand/walk for long periods and lift up to 50 pounds.

Responsibilities

• Provide personalized customer experiences and assist with transactions.
• Maintain a clean and organized store environment.

Skills

Customer Service Skills

Communication Skills

Technology Proficiency

Tools

Register

iPhone

Calculator

Job description

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General Summary

The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the customer's needs and provide assistance by executing the company's customer service model, always putting the customer first. Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance. Store Associates must demonstrate behaviors that align with the company values. Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Store Associates must comply with all policies and procedures.

Reports to:

Store Manager and/or Customer Experience Leader (CEL)

Our Values

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What's Right: Model high standards of honesty and integrity.
• We Belong: Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities

• Personalized Customer Experience: Greet every customer, read cues, match needs with service, and share the benefits of the DSW Loyalty program.
• Maintain Store Environment: Keep the store neat, clean, and safe, including cleaning, organizing merchandise, and processing shipments.
• Leverage In-store and Digital Services: Complete fulfillment functions, locate items, inspect, package, and label products for pickup/delivery.
• Customer Transactions: Process transactions accurately, follow policies, and partner with leadership for escalations.
• Team Participation: Engage in daily meetings, training, and support an inclusive team environment.

Required Skills

• Availability to meet business needs.
• Professional, friendly, customer-focused demeanor.
• Good communication skills.
• Proficient with technology (Register, iPhone, Calculator).
• Ability to stand/walk up to 100% of the time.
• Lifting up to 50 pounds occasionally/frequently.
• Ability to stoop, kneel, crouch, or crawl regularly.

Experience

No previous retail experience required.