DSW Store Associate Part-Time

Designer Brands; New York (NY); On-site; Full time

Job summary

Join a leading shoe retailer as a Customer Service Associate, where you will provide exceptional service and create personalized experiences for customers. Embrace our core values of belonging, integrity, and enthusiasm while working in a dynamic environment. No prior retail experience is required, making it a great opportunity for those looking to start a career in retail.

Qualifications

• Professional, friendly, and customer service-oriented demeanor.
• Good communication skills, both verbal and written.

Responsibilities

• Greet every customer with a helpful and friendly approach.
• Maintain a neat, clean, and safe environment for customers.
• Leverage in-store and digital services for customer interaction.

Skills

Customer Service

Communication

Technology Proficiency

Job description

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we're even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we're excited for YOU to be a part of the evolution of DSW.

Reports to: Store Manager and/or Customer Experience Leader (CEL)

Our Values

We Love What We Do

• Bring positive energy and enthusiasm.

We Own What We Do

• Give and receive feedback openly and embrace change as opportunities for growth.

We Do What's Right

• Model high standards of honesty and integrity.

We Belong

• Value unique experiences and encourage different perspectives.

Essential Duties And Responsibilities

• Be empowered to meet the customer where they are and personalize their experience.
• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
• Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.
• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
• Be committed to providing a consistent positive experience for the customer.
• Maintain a neat, clean, and safe environment for internal and external customers by managing the physical shopping environment, including cleaning, organizing, and housekeeping tasks.
• Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize the stockroom.
• Leverage in-store and digital services to bring the power of shoes to life, including fulfilling orders, locating items, inspecting product condition, and ensuring readiness for pickup/delivery.
• Follow all policies and procedures for customer transactions, including accurate cash handling and partnering with the CEL for escalated service issues.
• Bring fun and energy to the team by participating in meetings, training, and supporting an inclusive, team-oriented environment.

Required Skills

• Availability to meet the needs of the business.
• Professional, friendly, and customer service-oriented demeanor.
• Ability to work efficiently in a fast-paced environment.
• Good communication skills, both verbal and written.
• Proficiency with technology used in customer interactions (e.g., Register, iPhone, Calculator).
• Physical ability to stand or walk up to 100% of the time and lift up to 50 pounds.
• Ability to stoop, kneel, crouch, or crawl as needed.

Experience

• No previous retail experience required.

The estimated pay range for this position is $16.75 to $17.75, with actual offers based on various factors including experience, location, and organizational needs. Benefits are not included in this range and vary by location and position. For more details, visit this link.