DSW Store Associate Part-Time

Designer Shoe Warehouse; El Paso (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company is seeking a Store Associate to provide exceptional customer service in-store and through omni-channel services. The role involves assisting customers, managing merchandise, and ensuring a positive shopping experience. Ideal candidates are energetic, customer-focused, and able to thrive in a fast-paced environment.

Qualifications

• Professional, friendly demeanor required.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and assist with their needs.
• Maintain cleanliness and safety in the store.
• Complete customer transactions accurately.

Skills

Customer-focused

Good communication

Proficiency with technology

Job description

The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the customer’s needs and execute the company’s customer service model, always putting the customer first. Store Associates perform salesfloor and warehouse functions throughout the store, including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipments, and maintaining cleanliness and safety.

Reports to : Store Manager and / or Customer Experience Leader (CEL)

Our Values : We Love What We Do

• Bring positive energy and enthusiasm.

We Own What We Do

• Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

• Model high standards of honesty and integrity.

We Belong

Essential Duties and Responsibilities :

Be empowered to meet the customer where they are and personalize their experience :

• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
• Share the benefits of the DSW Loyalty program and enroll new members.
• Answer questions regarding products and complete customer transactions through in-store sales or digital orders.

Be committed to providing a consistent positive customer experience :

• Maintain a neat, clean, and safe environment for internal and external customers, including cleaning, organizing, and housekeeping tasks.
• Receive inbound freight, prepare, and place merchandise on the sales floor according to standards, complete markdowns, and organize stockrooms.

Leverage in-store and digital services to bring the power of shoes to life :

• Complete fulfillment functions: locating items, inspecting products, packaging, labeling for pickup/delivery.
• Use company tools to check product availability and assist customers.
• Perform other duties as assigned.

Prioritize the customer experience :

• Complete customer transactions following policies and procedures, ensuring accuracy and proper cash handling.
• Partner with the CEL for escalated customer issues.
• Follow all asset protection policies and procedures.

Bring fun and energy to the team :

• Participate in daily meetings and training.
• Be open to coaching and feedback.
• Support teamwork and inclusivity.

Required Skills :

• Availability to meet business needs.
• Professional, friendly, and customer-focused demeanor.
• Ability to work efficiently in a fast-paced environment.
• Good communication skills.
• Proficiency with technology (Register, iPhone, Calculator).
• Physical ability to stand or walk for up to 100% of the shift, lift up to 50 pounds, and perform physical tasks like stooping or crouching.