DSW Store Associate Part-Time

Designer Brands (DSW, Camuto Group); Alexandria (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking passionate retail associates to enhance the customer experience at DSW. This role involves providing exceptional service, managing transactions, and upholding store standards while being part of a dynamic team dedicated to customer satisfaction. Ideal candidates should be approachable and ready to engage with customers in a friendly manner.

Qualifications

• Availability to meet business needs.
• Professional, friendly demeanor.
• Ability to stand or walk for 100% of shift.

Responsibilities

• Greet customers and personalize their experience.
• Maintain a clean and safe environment.
• Complete customer transactions accurately.

Skills

Customer service-oriented

Good communication skills

Proficient with technology

Ability to work efficiently

Job description

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great, and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialogue. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to : Store Manager and/or Customer Experience Leader (CEL)

Our Values : We Love What We Do

• Bring positive energy and enthusiasm.

We Own What We Do

• Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

• Model high standards of honesty and integrity.

We Belong

• Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities :

Be empowered to meet the customer where they are and personalize their experience :

• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
• Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.
• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.

Be committed to the customer having a consistent positive experience :

• Maintain a neat, clean, and safe environment for our internal and external customers, including clearing trash, cleaning the store, and organizing stock.
• Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, and maintain the stockroom.

Bring the power of shoes to life by leveraging in-store and digital services :

• Complete all functions of the fulfillment process including locating items, inspecting condition, packaging, and labeling for pickup/delivery.
• Use company tools to search product availability for customer orders.
• Perform other duties as assigned by management.

Be responsible to pause and put the customer first :

• Complete customer transactions following DSW policies and procedures.
• Ensure accuracy in cash handling and providing correct change.
• Operate a calculator and register.
• Partner with the CEL for escalated customer issues.
• Follow all asset protection policies and procedures.

Bring fun and energy to everything you do :

• Participate actively in team meetings and training.
• Be open to coaching and feedback.
• Support teamwork and inclusivity.

Required Skills :

• Availability to meet the needs of the business.
• Professional, friendly, and customer service-oriented.
• Ability to work efficiently in a fast-paced environment.
• Good communication skills.
• Proficient with technology used in customer interactions.
• Ability to stand or walk for up to 100% of shift.
• Ability to lift up to 50 pounds occasionally and frequently.
• Ability to stoop, kneel, crouch, or crawl regularly.

Experience :

• No previous retail experience required.