DSW Associate Store Manager

Designer Brands

Maplewood (MN)

On-site

USD 23,419 - 35,817

Full time

14 days+

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Job summary

Designer Brands in Maplewood, MN is seeking a Store Leader who delivers outstanding customer service and drives sales through effective merchandising, omni activities and precise inventory control. You will coach associates, maintain store standards, execute open/close tasks, and monitor KPI progress.

This role requires leadership and flexibility to meet customer needs during nights and weekends, collaborating with the Store Manager to ensure policy compliance and smooth operations.

Qualifications

Excellent customer service with a positive attitude.
Ability to build collaborative relationships with peers and leaders.
Strong verbal and written communication.
Able to work with pace and drive accountability.
Willingness to work nights, weekends, and holidays.
Proficient with technology for customer interactions.
Stand/walk up to 100% of shift; lift up to 50 pounds occasionally.
Bend, stoop, and crouch as needed.

Responsibilities

Elevate in-store experience by modeling CEL behaviors and coaching associates to achieve store goals and KPI.
Ensure customers have a positive experience by maintaining store standards and completing open/close tasks.
Review and communicate action plans to ensure tasks are completed daily, weekly and monthly.
Support inventory-related activities and omni-channel initiatives in-store.
Assist Store Manager with scheduling, training and rewards for the store team.

Skills

Excellent customer service

Communication skills

Team leadership

Technology proficiency

Flexibility in scheduling

Education

High school diploma

Some college preferred

Tools

POS systems

Job description

General Summary

Supports and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory-related actions to drive sales and results. Partners with the management team to understand daily, weekly and monthly store priorities. Participates in and supports merchandise placement, fulfillment and store recovery. Participates in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store.

Essential Duties And Responsibilities

Elevate in‑store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close, including store cleaning, recovery and maintenance standards.
Review and communicate action plans to ensure all tasks are completed throughout the day, week, and month.

Be empowered to meet the customer where they are and personalize their experience

Elevate in‑store experience by modeling CEL behaviors and coaching associates to achieve store goals and KPI. Respond to customer and associate requests or feedback with a high sense of urgency.
Ensure a positive customer experience by maintaining store standards and completing all open/close tasks.
Review and communicate action plans to ensure all tasks are completed throughout the day, week, and month.

Be committed to the customer having a consistent positive experience

Improve metric‑based goals by reviewing, understanding and clearly communicating daily, weekly and monthly progress.
Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
Ensure execution of processes related to audits, donations, transfers, mismatches, damages and similar activities.
Work closely with the Store Manager to ensure all policy and procedures are followed.

Bring the power of shoes to life by leveraging in‑store and digital services

Set clear expectations, participate in and follow up on all inventory‑related activities, including freight receipt, product placement, markdowns and items out of stock (MOOS).
Set clear expectations, participate and follow up on all omni activities in store, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collect and submit all supply needs to ensure successful operations in all areas of the business.

Be responsible to pause and put the customer first

Ensure a safe environment for both customers and associates; make sure all equipment is in good condition.
Ensure associates are equipped to resolve customer concerns and know when to escalated to the Store Manager.
Support the Store Manager with associate time‑keeping activities to ensure all store labor deliverables are met, including scheduling, forecasting and payroll management.
Support the Store Manager in resolving associate‑relations matters; provide feedback on performance and communicate issues for follow‑up.

Bring Fun And Energy To Everything You Do

Recognize the store team through company recognition tools.
Support development of the store team through training, coaching, feedback and motivation.
Assist in recruiting, interviewing and onboarding Store Associate candidates.
Delegate and/or perform all other associate duties within store.
Perform other duties as assigned by the Store Manager and/or Co‑Manager.

Required Skills

Excellent customer service by exhibiting professionalism, a positive mindset and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to move with tempo and hold the team accountable to meet time‑bound expectations.
Availability to meet the needs of the business, including nights, weekends, holidays and shifts outside of traditional business hours.
Proficient in the use of technology to engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
Ability to spend up to 100% of the working time standing or walking around the store.
Capability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch or crawl on a frequent basis.

Experience

Minimum of 2 years management experience.
Minimum of high‑school graduate or equivalent education.
Some college preferred.

Hiring Range Notification

The successful candidate’s actual pay rate offer will consider a wide range of job‑related factors, including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate’s location, and other organizational needs. The estimated hiring pay range has been adjusted for the applicable geographic differential. This position may be eligible for additional incentive compensation, which may include bonuses or other variable pay, subject to applicable program requirements and company discretion. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position.

Job Details