DSW Associate Store Manager

Designer Brands; City of Kingston (NY); On-site; USD 25,141 - 36,575; Full time

Job summary

Designer Brands is hiring for a position in Kingston, New York, requiring strong customer service and inventory management capabilities. In this role, you will engage with customers, oversee daily store operations, and ensure compliance with company policies.

The ideal candidate should possess at least 2 years of management experience and a high school diploma or equivalent. The compensation is competitive, with a pay range of $18.25 - $26.55 per hour, depending on experience and qualifications.

Qualifications

• Excellent customer service skills with professionalism and enthusiasm.
• Ability to develop collaborative relationships and communicate effectively.
• Physical ability to stand, walk, and lift up to 50 pounds.

Responsibilities

• Model Customer Experience Leader behaviors to achieve store goals.
• Complete daily store tasks including cleaning and maintenance.
• Manage inventory-related activities and ensure policy compliance.

Skills

Excellent customer service

Strong verbal and written communication skills

Ability to move with tempo

Proficient in technology use

Education

Minimum high school diploma or equivalent

Some college preferred

Job description

Overview

General Summary: Supports and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory-related actions to drive sales and results. Partners with the management team to understand daily/weekly/monthly store priorities. Participates in and supports merchandise placement, fulfillment and store recovery. Participates in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store.

Responsibilities

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.

Additional Provisions

• Be empowered to meet the customer where they are and personalize their experience by applying CEL behaviors and maintaining store standards.
• Be committed to the customer having a consistent positive experience by reviewing, understanding and communicating progress on daily/weekly/monthly goals.
• Improve metric-based goals by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Ensure execution of processes related to audits, donations, transfers, mismates, damages, etc., and ensure policy and procedures are followed with the Store Manager.
• Manage inventory-related activities including freight receipt, product placement, markdowns, and MOOS; participate in omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Ensure a safe environment for customers and associates; report equipment issues for resolution; support timekeeping, scheduling, forecasting, payroll management, and associate relations as directed by the Store Manager.

Qualifications

• Excellent customer service with professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships and strong verbal and written communication skills.
• Ability to move with tempo and hold the team accountable to meet time-bound expectations.
• Availability to meet business needs including nights, weekends, holidays, and shifts outside traditional hours.
• Proficient in the use of technology to engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Physical ability to spend up to 100% of working time standing or walking; ability to lift up to 50 pounds occasionally to frequently; frequent stooping, kneeling, crouching or crawling.
• Minimum 2 years of management experience; minimum high school diploma or equivalent; some college preferred.

Compensation

Pay Range: $18.25 - $26.55 / hour. Hiring range notification and pay considerations follow applicable geographic and program requirements. This range does not include benefits such as health insurance, paid or unpaid time off, and/or retirement benefits, unless required by law.