DSW Assistant Store Manager

Designer Brands; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a Customer Experience Leader to elevate in-store service and operations in Boston. The role involves coaching associates, ensuring safety and positive customer interactions, while meeting sales and operational goals. Ideal candidates have management experience and excellent communication abilities to foster team collaboration.

Benefits

Team recognition programs

Employee discounts

Qualifications

• Minimum 2 years management experience.
• Ability to lift up to 50 pounds.
• Availability for varied shifts including nights and weekends.

Responsibilities

• Coordinate and enhance the customer experience and store operations.
• Review metrics and train associates to achieve sales goals.
• Assist in recruiting, onboarding, and team development.

Skills

Customer service

Communication skills

Team development

Education

High School Graduate

Some college preferred

Job description

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to : Store Manager and/or Co-Manager

Our Values:

We Love What We Do

• Bring positive energy and enthusiasm.

We Own What We Do

• Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

• Model high standards of honesty and integrity.

We Belong

• Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.

• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.

• Partner with Store Manager to create long-term strategic plans. Review and communicate action plan with the leadership team to ensure all tasks are completed throughout the day/week/month.

Be committed to the customer having a consistent positive experience:

• Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress. Able to communicate business trends to Store Manager/Market Leader.

• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.

• Oversees processes related to audits, donations, transfers, mismates, damages, etc.

• Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.

Bring the power of shoes to life by leveraging in-store and digital services:

• Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).

• Sets clear expectations, participates and follows up on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).

• Collects and submits all supply needs to ensure successful operations in all areas of the business.

Be responsible to pause and the put the customer first:

• Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.

• Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to escalate to the Store Manager.

• Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc.

• Support Store Manager in resolving associate relations matters.

• Participates in the performance review process by writing and conducting associate performance reviews and provides feedback to the Store Manager for Leads and Supervisors.

Bring fun and energy to everything you do:

• Recognize the store team through our company recognition tools.

• Responsible for developing the store team through training, coaching and motivation.

• Assists the Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead and Store Associate candidates.

• Delegate and/or perform all other associate duties within store.

• Performs other duties as assigned by the Store Manager and/or Co-Manager.

Required Skills:

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.

• Ability to develop collaborative working relationships.

• Good verbal and written communication skills.

• Ability to move with tempo and hold team accountable to meet time bound expectations.

• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.

• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).

• Must have the ability to spend up to 100% of working time standing or walking around the store.

• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.

• Stoop, kneel, crouch or crawl on a frequent basis.

Experience:

• Minimum 2 years management experience.

• Minimum high school graduate or equivalent.

• Some college preferred.