DSS Engineer

TechDigital Group; Englewood (CO); On-site; USD 45,000 - 75,000; Full time

Job summary

An innovative company is seeking a dedicated IT Support Specialist to provide exceptional client support and troubleshoot technical issues. This role involves managing trouble tickets and resolving a variety of IT-related problems across multiple platforms, including desktops, laptops, and mobile devices. Join a forward-thinking team where your skills will contribute to improving client satisfaction and operational efficiency. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you.

Qualifications

• Experience in providing IT support for desktops and laptops.
• Knowledge of basic operating systems and networking.

Responsibilities

• Troubleshoot and resolve IT support issues for various devices.
• Manage and resolve trouble tickets using ServiceNow.

Skills

IT Support

Troubleshooting

ServiceNow

Basic Networking

Windows

Mac

Linux

Tools

ServiceNow

Job description

Job Responsibilities

1. Provide client support: Troubleshoot and resolve IT support issues related to desktops, connected peripherals, laptops, mobile devices, desk phones, and conference room equipment.
2. Manage trouble tickets: Resolve incoming tickets communicated via email, chat, web portal, phone calls, and walk-up requests, using ServiceNow.
3. Technical resolution: Address issues related to basic operating systems (Windows, Mac, Linux), hardware, and basic networking.