DSOC Operator

Securitas Global Clients America; Richardson (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Retirement plan

Medical and dental coverage

Company-paid life insurance

Disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Job summary

Securitas is hiring a DSOC Operator to monitor and protect data center environments. You will respond to incidents, manage access control, and ensure compliance with security policies. Supervisory responsibilities and shift leadership are expected.

The role requires experience in security operations, strong communication skills, and the ability to work nights, weekends, and holidays as needed.

Qualifications

• Must have strong knowledge of data security and security operations.
• Experience in security monitoring, access control, and surveillance.
• Past supervisory or team lead experience.
• Excellent verbal and written communication, and strong problem-solving.

Responsibilities

• Monitor DSOC systems and data center activities 24/7 to detect and respond to security incidents.
• Review, analyze, and document security events, alarms, and operational alerts.
• Coordinate incident response and elevate issues as needed.
• Monitor access control, CCTV, and other security technologies.
• Maintain logs, reports, and documentation of security events and operations.
• Ensure compliance with security policies and procedures.
• Conduct routine audits and inspections of security processes.
• Collaborate with teams to resolve issues during incidents.
• Provide leadership to staff during shifts and critical events.
• Assist with training, coaching, and performance monitoring.
• Support business continuity and disaster recovery efforts.
• Prepare and distribute daily/weekly/monthly operational reports.

Job description

DSOC Operator (Data Security Operations Center)

Location: Richardson, TX
Employment Type: Full-Time

The DSOC (Data Security Operations Center) Operator is responsible for monitoring, protecting, and supporting the security and operational integrity of critical data center environments. This position plays a key role in maintaining security protocols, responding to incidents, monitoring access control systems, and ensuring compliance with company policies and procedures. The ideal candidate will possess strong computer skills, a background in data security, and prior supervisory experience in a security, operations, or data center environment.

Key Responsibilities

• Monitor Data Security Operations Center (DSOC) systems and data center activities 24/7 to identify and respond to security incidents.
• Review, analyze, and document security events, alarms, and operational alerts.
• Coordinate incident response activities and elevate issues as necessary.
• Monitor access control systems, CCTV systems, and other security technologies.
• Maintain accurate logs, reports, and documentation related to security events and operational activities.
• Ensure compliance with physical and information security policies and procedures.
• Conduct routine audits and inspections of security and operational processes.
• Collaborate with data center personnel, security teams, vendors, and management to resolve issues effectively.
• Provide leadership and guidance to team members during shifts and critical incidents.
• Assist with training, coaching, and performance monitoring of DSOC staff.
• Support business continuity and disaster recovery efforts.
• Prepare and distribute daily, weekly, and monthly operational reports.

Required Qualifications

• High school diploma or GED required
• Minimum 2-5 years of experience in security operations, data center operations, or a related environment.
• Experience working with security monitoring systems, access control platforms, and surveillance technologies.
• Strong background in data security, information security, or physical security operations.
• Prior supervisory or team lead experience.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and make sound decisions during critical situations.
• Ability to work various shifts, including nights, weekends, and holidays as needed.

Technical Skills

• Proficient in Microsoft Word
• Proficient in Microsoft Excel
• Experience creating reports, tracking metrics, and maintaining documentation.
• Familiarity with security management software and monitoring platforms.
• Understanding of data center operations and security best practices.
• Knowledge of access control, CCTV, incident management, and alarm monitoring systems.

Preferred Qualifications

• Data center experience.
• Experience with incident response and security investigations.
• Knowledge of regulatory and compliance requirements related to information security.

Core Competencies

• Leadership and Team Supervision
• Attention to Detail
• Critical Thinking and Decision-Making
• Customer Service Orientation
• Communication Skills
• Incident Management
• Security Awareness
• Organizational Skills

Physical Requirements

• Ability to remain seated or stationed at a monitoring console for extended periods.
• Ability to occasionally walk throughout the data center facility.
• Ability to respond quickly during emergency situations.

Security Guard / Securitas Security/ Longview, Texas / TXDPS License #B01835

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About The Team

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.