DSM Production Print

Konica Minolta Business Solutions; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Konica Minolta is seeking a DSM Production Print Specialist to support Production Print Color and Black & White products across a West Region. You will coordinate with dealers, diagnose and resolve field issues, and work with internal teams to improve service delivery.

Ideal candidates have deep print know-how, experience with networking and Fiery/Creo, and a readiness to travel up to 80% in the West Region.

Qualifications

• Experience in color and monochrome production print.
• 2nd item must have <=140 chars
• 3rd item must have <=140 chars

Responsibilities

• Become fully trained on Production Print Color/Monochrome products.
• Understand networking and network-connected devices incl. Fiery, Creo.
• Work with DSMs to troubleshoot and train dealers.
• Collaborate with engineering to resolve issues; escalate as needed.
• Develop dealer base knowledge and training needs.
• Recommend org improvements and staffing for Konica Minolta products.
• Submit dealer visitation and product performance reports.
• Service-train on all products and troubleshoot/repair equipment.
• Coordinate with sales to communicate dealer information and needs.

Skills

Communication

Troubleshooting

Customer relations

Networking basics

Education

A+ Certification

CDIA Certification

MCP Certification

MCSE Certification

Tools

Fiery

Creo

Job description

Overview

Si ce poste est situe au Canada, veuillez visiter notre site francais a l'adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numero d'emploi indique ci-dessus afin de consulter cette offre d'emploi en francais.

Konica Minolta currently has an exciting opportunity for a DSM Production Print!

The primary function of the Production Print Specialist is to support DSM's in their territories on the Color and BandW Production Print products as well as manage assigned dealerships and Direct Branches within an assigned territory. The successful candidate will have the ability to effectively communicate across all levels within an organization and possess the knowledge and skills sets to evaluate, troubleshoot and resolve technical issues while supporting the Territory DSM.

Responsibilities

• Must become fully trained on all Production Print Color and Monochrome products as well as industrial print products or other wide format products


• Must have a good understanding of Networking and other network-connected related devices and industrial print products. (Fiery, Creo, etc.)


• Work closely with Primary DSM's to assist in support of the Production Print Color and BandW products through troubleshooting and technical seminars with DSM's and Dealer technicians


• Work closely with internal technical and engineering staff to define, communicate and resolve potential issues and initiate Engineering escalations via ESS team as needed


• Assist in the development of assigned Dealer base while assessing the knowledge level of the technical staff


• Assess and make recommendations for organizational improvements, staffing and training needs to best support Konica Minolta products


• Submit reports on Dealer visitation as well as technical information of Konica Minolta product as it relates to performance in the field


• Applicant will be service trained on all products and be able to effectively troubleshoot and repair problem equipment


• Must work closely with sales counterparts to communicate Dealer information and needs

Qualifications

• Must have excellent communication skills


• Knowledge of Service Management software


• The ability to resolve both technical and customer relations issues


• The insight to assist the Dealer Principal/Service Manager in assessing the managerial and technical abilities of the service staff


• Advise on implementation of appropriate development activities


• Present findings to Dealer or Branch Management as needed


• A current and through knowledge of all Konica Minolta products


• Understand, communicate, present and support all Konica Minolta programs and policies


• Color Care Training preferred


• Desire to continually learn while maintaining industry certifications


• This position requires extensive travel throughout the entire West Region (approximately 80%)


• Minimum of 6 years of color and mono product print experience


• A+, N+, CDIA, MCP, MCSE certifications preferred


• G7 certification preferred


• Fiery and Creo certification preferred

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates \"20 Years of Excellence, Innovation and Impact,\" and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, jobrelated knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.