DSI Inside Sales - Lakeland, FL

Drillers Service Inc.; Lakeland (FL); On-site; USD 55,104,000 - 59,512,000; Full time

Job summary

Drillers Service, Inc is seeking an Inside Sales/Customer Support role in Lakeland, FL to drive demand and support customers with product information, pricing, and purchasing processes.

The position requires handling payments, processing returns, and assisting in warehouse duties, including forklift operation and lifting up to 50 pounds. This is a full-time onsite role with hourly pay around $20.

Qualifications

• Provide professional-level product information and assistance to customers.
• Process pricing requests and assist with purchases.
• Handle payments and returns accurately.
• Ability to lift up to 50 pounds and operate forklift as part of warehouse duties.

Responsibilities

• Provides professional-level support to customers on product information related to functionality, performance and price
• Collects information and feedback from the customer related to requirements, concerns and/or complaints
• As applicable manages the order process in a professional manner
• Recommends product and service that effectively meet customer needs
• Assists customers and other sales professionals with pricing requests
• Provides accurate information for documenting customer orders
• Applies advanced level product knowledge to assist customers
• Accurately processes payments for purchases
• Processes returns to include completing appropriate paperwork, exchanging merchandise and generating credit receipts as needed
• Greets incoming customers in a professional and timely manner.
• Answers incoming sales calls via telephone, written inquiries, and facsimile requests
• Understands and supports established sales policies and procedures to provide proper and effective treatment to customers
• Pulls orders, moves inventory, and receives orders from vendors; including loading and off-loading inventory
• Knowledge of plumbing, well drilling, wastewater, and water filtration a plus
• Must be able to operate a forklift
• Lift up to 50 pounds
• Must also be able to assist in warehouse duties as needed

Skills

Customer service

Pricing requests

Phone & email inquiries

Forklift operation

Tools

Forklift

Job description

Drillers Service, Inc (DSI) is part of the largest national wholesaler (a division of Headwater Companies www.headwaterco.com ) in the United States, specializing in water equipment components for the residential, commercial, and irrigation systems installed by our customer, the professional contractor. (no homeowners). We are known in our local markets as having quality service, long term quality people, and only representing the top manufacturers in the industry. Headwater Companies is a Division of Franklin Electric, a publicly-traded company on the NASDAQ stock market under the symbol FELE.

Join the DSI team where you are valued, treated well, and part of a respected, winning organization!

GENERAL DESCRIPTION OF POSITION:

Responsible for implementing sales initiatives and strategies for an assigned group of customers or market category. Drives demand for company products and services by providing broad support to customers that includes professional-level assistance with purchases, information, and training on product offerings and functionality.

DUTIES AND RESPONSIBILITIES:

• Provides professional-level support to customers on product information related to functionality, performance and price
• Collects information and feedback from the customer related to requirements, concerns and/or complaints
• As applicable manages the order process in a professional manner
• Recommends product and service that effectively meet customer needs
• Assists customers and other sales professionals with pricing requests
• Provides accurate information for documenting customer orders
• Applies advanced level product knowledge to assist customers
• Accurately processes payments for purchases
• Processes returns to include completing appropriate paperwork, exchanging merchandise and generating credit receipts as needed
• Greets incoming customers in a professional and timely manner.
• Answers incoming sales calls via telephone, written inquiries, and facsimile requests
• Understands and supports established sales policies and procedures to provide proper and effective treatment to customers
• Pulls orders, moves inventory, and receives orders from vendors; including loading and off-loading inventory
• Knowledge of plumbing, well drilling, wastewater, and water filtration a plus
• Must be able to operate a forklift
• Lift up to 50 pounds
• Must also be able to assist in warehouse duties as needed

Job Type: Full-time

Pay: From $20.00 per hour