DSI Credit Specialist - Hickory, NC

Headwater Co.; North Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

Join a respected organization as a DSI Credit Specialist. This full-time role involves evaluating credit risks, managing collections, and ensuring customer service excellence. You will interact with customers and collaborate with sales while handling credit management tasks in a professional environment.

Qualifications

• 1 year experience in credit & collections, accounting, or customer service OR 5 years in credit & collections.
• Ability to handle customer interactions positively.
• Proficient in following processes and adapting to standardization.

Responsibilities

• Evaluates credit risk for current and prospective customers.
• Manages collections and oversees customer credit limits.
• Interacts effectively with customers and management.

Skills

Effective communication

Customer service focus

Problem-solving

Education

Associate degree in accounting, business administration, finance

Job description

DSI Credit Specialist - Hickory, NC

Drillers Service, Inc (DSI) is part of the largest national wholesaler (a division of Headwater Companies www.headwaterco.com ) in the United States, specializing in water equipment components for the residential, commercial, and irrigation systems installed by our customer, the professional contractor. (no homeowners). We are known in our local markets as having quality service, long term quality people, and only representing the top manufacturers in the industry. Headwater Companies is a Division of Franklin Electric, a publicly-traded company on the NASDAQ stock market under the symbol FELE.

Join the DSI team where you are valued, treated well, and part of a respected, winning organization!

GENERAL DESCRIPTION OF POSITION:

Responsible for evaluating the credit risk for all current and potential customers. Releases orders, processes credit applications, oversees collections, manages credit control, and performs administrative duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Exercises prudent control and sound judgment while reviewing orders daily for possible release
• Follows up on past-due accounts
• Manages accounts within established terms and credit limits
• Establishes and maintains customer credit limits within established policy parameters
• Investigates and verifies the financial status and reputation of prospective and existing customers by reviewing and analyzing credit reports, financial statements, bank references, trade credit references, and payment history.
• Updates and maintains the customer credit files in compliance with credit policies.
• Effectively interacts with customers, sales organizations, all levels of management, credit associations, and banks.
• Reviews periodic customer account statements
• Prepares files to apply unapplied cash
• Performs other related duties and projects as assigned

POSITION QUALIFICATIONS:

Skills and Abilities:

• Effective communication skills in dealing with internal and external customers and business partners.
• Must have a customer service focus that builds and enhances positive relationships within the organization and with external parties.
• Processes routine reports and correspondence.
• Ability to solve practical problems with a variety of variables in situations where only limited standardization exists.
• Utilizes common-sense understanding to carry out written, oral, or diagrammed instructions.
• Reads and understands documents such as policy and procedure manuals.
• Contributes to improvement initiatives that eliminate, simplify, standardize and automate processes.

Education and Experience:

• Associate degree in accounting, business administration, finance or related field and a minimum of one year work experience in credit & collections, accounting, customer service or a related field or a minimum of five year’s work experience in credit & collections. (Required)

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Find more on Indeed or contact Tammy Seifert for more information.