DSHS HCLA WA Cares Fund Benefits Eligibility Program Manager

State of Washington Dept. of Social and Health Services; Olympia (WA); On-site; USD 110,000 - 160,000; Full time

Job summary

State of Washington Dept. of Social and Health Services, WA Cares Fund, seeks a Program Manager to serve as the division's lead and SME for the GetCare assessment tool.

You will provide strategic direction and operational leadership to ensure the system supports the program's mission and statewide service delivery goals. The role requires coordinating with Home and Community Living Administration IT Team, managing interagency collaboration, and shaping business requirements for assessment,

Qualifications

• A bachelor's degree in public administration, health, social services, or related field with at least five years in long-term care eligibility and assessment determinations.
• Alternatively, nine years total experience with at least nine years in long-term care eligibility and assessment determinations.
• Concurrently, at least 3 years of demonstrated experience on complex IT projects or systems with partners/stakeholders.

Responsibilities

• Lead the division as SME for GetCare assessment tool within WA Cares Fund.
• Provide strategic direction and operational leadership to align with program goals.
• Represent WA Cares Fund in strategic planning and interagency collaboration.
• Define business requirements and advocate for system enhancements.
• Ensure technology solutions align with program and statewide service delivery goals.
• Collaborate with IT teams to develop and maintain assessment, eligibility, and service planning components.
• Coordinate priorities with internal and external partners and teams.
• Develop business policies and procedures for staff and providers.
• Support planning, contracting, and implementation within approved timelines and budgets.

Skills

Project management

Change management

Communication

Stakeholders management

Requirements gathering

Education

Bachelor's degree in public administration, health, social services or related field

Job description

Picture yourself partnering with project team members in their daily work by delivering solutions that enable the effectiveness of WA Cares Fund systems. You'll be interacting with business partners and agency executives, with a Unit Manager executive who owns the achievement of the results expected from the program and helps to define and evolve expectations, report progress, and obtain needed direction and decisions to move forward.

In this role, you'll serve as the division's lead and subject matter expert for GetCare assessment tool for WA Cares Fund. Reporting to the Benefits Innovation Unit Manager, this position provides strategic direction and operational leadership to ensure the system effectively supports WCF's mission, policy objectives, and statewide service delivery goals.

The Program Manager represents WA Cares Fund in strategic planning and interagency collaboration, defining business requirements, advocating for system enhancements, and ensuring technology solutions align with program and operational priorities.

Some of what you'll be doing:

• Collaborate and coordinate with Home and Community Living Administration Information Technology Team to ensure the WA Cares Fund technology components for assessment, eligibility determination, and service planning are developed, implemented and maintained within appropriate timelines and budget. Serve as WA Cares Fund business program manager for WA Cares Fund technology component interface activities.
• Serve as the highest level of expertise on the business needs and processes for assessment, eligibility determination, and service planning including cross-agency system interfaces, in collaboration with the technology teams.
• Serve as the product specialist for the WA Cares Fund GetCare assessment tool.
• Partner with WA Cares Fund staff in developing program specific requests for submission and prioritization to ensure program and business needs are identified and met for assessment, eligibility determination, and service planning.
• Coordinate WA Cares Fund priorities for WA Cares Fund assessment, eligibility determination, and service planning technology components with internal and external partners and teams.
• Develop business policies and procedures for WA Cares Fund staff and providers on technology components.
• Lead coordination with HCLA , Health Care Authority, Area Agency on Aging (AAA), and Developmental Disability Disabilities Administration to ensure WA Cares Fund systems are strategically implemented and maintained within approved timelines and budgets.
• Provide business and operational subject matter expertise in the design, implementation, and ongoing operations of the benefit application and intake system.
• Ensure program objectives are met, processes are efficient, and system operations effectively enable service delivery.
• Develop and maintain business policies and procedures for WA Cares Fund staff on benefits application and intake systems.
• Develop all necessary plans and project requirements for contractors to deliver maintenance and operations successfully in accordance with contract terms and conditions.

We are looking for a creative, flexible, and collaborative individual with stellar communication and problem-solving skills. Our ideal applicant enjoys working with internal and external customers, ensures compliance and is meticulous about details, knows how to articulate the business value of project management, change management, and processes, communicates technology in business terms, and prioritizes resources and tasks to the highest value work and confidently represents the agency as a trustworthy and credible partner.

Required Qualifications

• A bachelor's degree, in public administration, health, social services, or related field, and at least five years of experience working with long-term care eligibility and assessment determinations.

Or,

• A combination of experience and education for a total of nine years. Years of experience must be working in long-term care eligibility and assessment determinations.
• Concurrently at least 3 years of demonstrated experience on complex IT projects or systems involving internal and/or external partners and stakeholders.