DSHS HCLA Regional Training Specialist SHPC

Washington State Department of Social and Health Services; Olympia (WA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

King County premium pay 5%

ORCA transit card

Job summary

Washington State Department of Social and Health Services (DSHS) seeks a Regional Training Specialist to train field staff on assessing eligibility and authorizing services for the new Health Related Social Needs (HRSN) pilot. Hybrid telework is available anywhere in Washington, with a duty station tied to the home address.

The role focuses on educating staff, coordinating with HCA, and evaluating cost-savings while enabling Apple Health clients to access appropriate services through qualified

Qualifications

• A bachelor’s degree in social work, a health or social science, public administration or a related field and 5 years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
• Or a master’s degree in the same fields and 4 years of professional experience in the same areas.
• Or one year of experience as a SHPC 3 or equivalent.
• Or two years as SHPC 2 or equivalent.
• Note: A degree in Social Work must be CSWE-accredited.

Responsibilities

• Provides training and education for staff who provide front door services for Home and Community Living Intake.
• Instruct staff on interviewing clients and Authorized Representatives for Medicaid funded services.
• Serve as liaison between field staff and headquarters to evaluate HRSN program effectiveness and cost-savings.
• Train staff to develop individualized service plans with clients to authorize appropriate in-home LTC services.
• Train staff to conduct intake interviews and risk assessments by phone or in person for walk-ins.
• Assess eligibility factors and explain criteria for Home and Community Services in various settings.
• Conduct preliminary safety screening for CARE assessments when a home visit is needed.
• Refer clients to Public Benefits Specialist staff for complex financial eligibility questions.

Skills

Knowledge of Medicaid LTC policies

Adult learning methods

Training staff

Interpreting laws and regulations

Public benefits understanding

Education

Bachelor’s degree in social work, health or social science, public administration or related field

Master’s degree in social work, health or social science, public administration or related field

One year of experience as Social and Health Program Consultant 3 or equivalent

Two years of experience as Social and Health Program Consultant 2 or equivalent

Degree in Social Work from CSWE-accredited program

Job description

DSHS HCLA Regional Training Specialist (SPHC4)

This project position is working closely with the Health Care Authority (HCA) to develop the array of innovative new Health-Related Social Needs (HRSN) services and supports to include medically tailored meals, food and vegetable prescriptions, pantry restocking, air conditioners and installation for high risk clients with access to cooling, pest eradication services, displacement housing funding, hoarding remediation, and caregiver respite services. The scope of clients HRSN services are available to include all Apple Health eligible clients when deemed medically appropriate using clinical and other health-related social needs.

The Regional Training Specialist Social and Health Program Consultant (SHPC) will have the primary role of training field staff how to assess eligibility for and authorize services for clients electing to receive services through the new Health Related Social Needs (HRSN) pilot program.

This is a project position and is expected to run through June 2028.

Hybrid Telework and Location-Based Benefits

This role offers hybrid telework anywhere within Washington state, with most work completed through virtual meetings and remote conversations from home. You will be assigned to the DSHS office closest to your home address as a duty station.

Depending on your home address and duty station, you may be eligible for the following benefits:

• King County premium pay: Employees who are assigned to a DSHS office in King County are eligible for 5% premium pay in addition to the advertised salary.
• ORCA card: Employees assigned to a DSHS office in King, Snohomish, or Pierce County are eligible for a free ORCA card for public transportation.

Some Of What You’ll Do

• Provides training and education for the staff who provide “front door” services for clients who contact Home and Community Living Administration Intake.
• Instruct staff for how to interview clients, family members, and/or Authorized Representatives of clients who are eligible for or are applying for Medicaid funded Services and Supports.
• Serve as the primary liaison between field staff and headquarter staff to evaluate effectiveness and cost-savings of the new HRSN service package.
• Train staff how to develop appropriate individualized service plans in conjunction with the client and/or representative to meet the needs of the client and to authorize appropriate services for Apple Health clients utilizing qualified providers if the client chooses to receive their long-term care services in an in-home setting.
• Train staff to conduct intake interviews and initial risk assessment with clients or collateral contacts by phone or in-person in the event of a walk-in to evaluate the client care needs.
• Assess applicants for eligibility factors, both functional and financial and explain to clients, referents, and community members' eligibility criteria for Home and Community Services that are provided in an in-home, residential, or nursing facility settings.
• Conduct preliminary safety screening if a client is in need of a home visit for a full CARE assessment.
• Refer clients to Public Benefits Specialist staff to address complex questions pertaining to financial eligibility for our services and supports.

We’re Looking For Those With

A bachelor’s degree in social work, a health or social science, public administration or a related field; and 5 years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.

Or A master’s degree in social work, a health or social science, public administration or a related field; and 4 years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.

Or One year of experience as a Social and Health Program Consultant 3 or equivalent.

Or Two years of experience as a Social and Health Program Consultant 2 or equivalent.

Note: A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.

Desired

• Knowledge of Medicaid LTC related policies and procedures; ability to interpret and apply laws and regulations into training and consultation provided to social services staff
• Knowledge of programs administered by the DSHS Home and Community Living Administration that may affect our client population
• Knowledge of current training methods and techniques for adult learners
• Experience regarding the CARE Tool, LTC Quality Assurance process, and ProviderOne systems

Questions? Please contact Alex Baclaan at [e-mail] and reference #08598.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Relationship and Reporting Structure (NEPOTISM) Disclosure:

If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here . Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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