DSHS HCLA Quality Assurance Consultant

Washington State ESD; Seattle (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

A state employment service is seeking a Quality Assurance Consultant to support long-term services for vulnerable residents in Washington. The position requires knowledge of QA practices and experience in long-term care services. Ideal candidates will possess strong communication, collaboration, and problem-solving skills. This role is fully remote with occasional in-person meetings and aims to promote quality service delivery across the state.

Qualifications

• Experience with long-term care services.
• Ability to juggle tasks and manage competing deadlines.
• Clear written and verbal communication for clients and colleagues.

Responsibilities

• Complete QA process reviews of WCF activities statewide.
• Provide professional consultation to promote excellence in service delivery.
• Lead the QA team during process review cycles.

Skills

QA practices

Long-term care services

Communication

Collaboration

Problem-solving

Legal comprehension

Adaptability

Education

Master's degree in social work or related field

Bachelor's degree in social work or related field

Job description

Overview

WA Cares Fund Quality Assurance Consultant / Social and Health Program Consultant 4 – Join the Home and Community Living Administration (HCLA) in Lacey, WA and help shape the future of long-term services and supports for Washington’s most vulnerable residents. HCLA is a newly formed administration within the Department of Social and Health Services (DSHS), bringing together the Developmental Disabilities Administration and the Aging and Long-Term Support Administration. This unified team oversees Washington State’s system of long-term care, serving individuals with disabilities and older adults through home and community-based services, protective oversight, regulatory compliance, and case management. The team is seeking a QA Consultant who practices cultural humility and has experience with QA practices, detailed-oriented work, and strong interpersonal communication, with a compassion for supporting aging adults. The position is fully remote with occasional in-person meetings on a Monday–Friday schedule.

Responsibilities

• Complete QA process reviews of WCF activities statewide in compliance with policy, WAC, and RCW.
• Use a variety of methods to determine case accuracy and evaluate the effectiveness of the system to minimize risk.
• Provide professional consultation to promote excellence in service delivery.
• Ensure compliance with federal and state requirements and consistency in policy interpretation.
• Lead the QA team during process review cycles, including acting as a liaison between QA and field staff, fostering relationships with customers, and ensuring reviews are accurately and thoroughly completed.

What we are looking for

• Working knowledge of QA practices
• Experience with long-term care services
• Prioritization – ability to juggle tasks, manage competing deadlines, and stay organized in a fast-paced environment
• Communication – clear written and verbal communication for clients and colleagues
• Collaboration – professional, respectful interactions with the public and teammates
• Legal comprehension – ability to interpret legal documents relevant to benefits or eligibility
• Independent decision-making – comfortable making informed choices and analyzing complex information on your own
• Problem-solving – use curiosity, logic, and critical thinking to find solutions
• Adaptability – proactive and open to process improvements in program evaluation

Who should apply

• One year of experience as a Social and Health Program Consultant 3 or equivalent, or
• Two years of experience as a Social and Health Program Consultant 2 or equivalent, or
• A master’s degree in social work, health or social science, public administration or a related field; AND four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, or
• A bachelor’s degree in social work, health or social science, public administration or a related field; AND five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, or
• A combination of professional/practical hands-on experience of nine to ten years in related fields.

Application materials

• Current resume
• A letter of interest describing how you meet the stated knowledge, skills, and abilities
• Minimum of three professional references

Questions

Please contact Alex Baclaan at alex.baclaandshs.wa.gov and reference project number 06642.

DSHS is committed to equity, anti-racism, and social justice. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. A background check may be conducted before a new hire. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license and liability insurance for a privately owned vehicle used on state business. E-Verify is a registered trademark of the U.S. Department of Homeland Security.