DSHS HCLA Quality Assurance Consultant

State of Washington; Lacey (WA); Remote; USD 70,000 - 90,000; Full time

Job summary

A state government agency is seeking a Quality Assurance Consultant to join their team focusing on long-term services and supports. This remote position requires strong QA practices and interpersonal communication skills. Ideal candidates will have experience in long-term care services and the ability to work independently. Responsibilities include conducting QA reviews, ensuring compliance, and leading a QA team.

Qualifications

• One year of experience as a Social and Health Program Consultant 3 or equivalent.
• Two years of experience as a Social and Health Program Consultant 2 or equivalent.
• A master’s degree in relevant field AND four years of professional experience.
• A bachelor’s degree in relevant field AND five years of professional experience.
• A combination of 9-10 years of practical experience in relevant programs.

Responsibilities

• Complete QA process reviews of WCF activities statewide.
• Determine case accuracy and evaluate system effectiveness.
• Provide professional consultation to promote service delivery excellence.
• Ensure compliance with federal and state requirements.
• Lead QA team during process review cycles.

Skills

Working knowledge of QA practices

Experience with long-term care services

Prioritization

Communication

Collaboration

Legal comprehension

Independent decision-making

Problem-solving

Adaptability

Education

Bachelor’s degree in social work, health, or related field

Master’s degree in social work, health, or related field

Job description

Overview

WA Cares Fund Quality Assurance Consultant / Social and Health Program Consultant 4

Join the Home and Community Living Administration (HCLA) in Lacey, WA and help shape the future of long-term services and supports for Washington’s most vulnerable residents.

HCLA is a newly formed administration within the Department of Social and Health Services (DSHS), bringing together the Developmental Disabilities Administration and the Aging and Long-Term Support Administration. This unified team is responsible for overseeing Washington State’s system of long-term care, serving individuals with disabilities and older adults through home and community-based services, protective oversight, regulatory compliance, and case management.

The team is currently seeking a motivated QA Consultant who practices cultural humility to join our team. The ideal applicant will have an eye for detail, experience with QA practices, and excellent interpersonal communication skills coupled with a compassion for supporting aging adults.

Please note that this position is fully remote, with the occasional in-person meeting and is a Monday - Friday work schedule.

Responsibilities

• Complete QA process reviews of WCF activities statewide in compliance with policy, WAC and RCW.
• Use a variety of methods to determine case accuracy, evaluating the effectiveness of the system to minimize risk.
• Provide professional consultation to promote excellence in service delivery.
• Ensure compliance with federal and state requirements and consistency in policy interpretation.
• Lead your QA team during process review cycles, including acting as a liaison between QA and field staff, fostering relationships with our customers, and ensuring the review is accurately and thoroughly completed.

Qualifications

• Working knowledge of QA practices
• Experience with long-term care services
• Prioritization – You can juggle tasks, manage competing deadlines, and stay organized in a fast-paced environment.
• Communication – You explain things clearly, both in writing and when speaking, so everyone from clients to colleagues understands you.
• Collaboration – You work well with others and maintain a professional, respectful tone with both the public and your teammates.
• Legal comprehension – You understand and can interpret legal documents relevant to benefits or eligibility.
• Independent decision-making – You’re comfortable making informed choices and analyzing complicated information on your own.
• Problem-solving – You approach challenges with curiosity, logic, and a clear head, using critical thinking to find solutions.
• Adaptability – You stay proactive and open to improvement, especially when refining processes in program evaluation.

Who should apply

• One year of experience as a Social and Health Program Consultant 3 or equivalent, or
• Two years of experience as a Social and Health Program Consultant 2 or equivalent, or
• A master’s degree in social work, health or social science, public administration or a related field; AND four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, or
• A bachelor’s degree in social work, a health or social science, public administration or a related field; AND five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, or
• A combination of professional/practical hands-on experience of nine (9) to ten (10) years, in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.

Please note that this position belongs to the Social and Health Program Consultant 4 Job Class.

Application materials

• Current resume
• A letter of interest describing how you meet the stated knowledge, skills, and abilities.
• Minimum of three professional references

Questions

Questions about this opportunity? Please contact Alex Baclaan at alex.baclaandshs.wa.gov and reference project number 06642.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify is a registered trademark of the U.S. Department of Homeland Security