DSHS HCLA APS Training and Compliance Specialist

Washington State Department of Social and Health Services; Lacey (WA); On-site; USD 65,000 - 98,000; Full time

Job summary

The Washington State Department of Social and Health Services, Adult Protective Services, is seeking a Training and Compliance Specialist to develop and deliver high-impact training that supports staff across the state and ensures compliance with APS policy, state law, and federal regulations.

You will act as a subject matter expert, designing modules for frontline staff and management, analyzing training needs, and applying instructional design best practices to enhance workforce development

Qualifications

• Bachelor’s in social work/health/social science/public admin with 2+ years APS program management and 3+ years curriculum design
• Master’s in social work/health/social science/public admin with 1 year APS program management and 2+ years curriculum design
• Combination of education and professional experience totaling at least nine years

Responsibilities

• Design and implement training on APS policies and procedures
• Facilitate training for APS management and staff statewide
• Create QA measures to ensure statewide training quality and compliance
• Analyze and update training to meet needs of managers, staff, and tribal staff
• Monitor training effectiveness and outcomes for compliance and success
• Track statewide training plans and learning center activities

Skills

HCLA programs knowledge

APS program management

Curriculum design

Policy interpretation

Attention to detail

Analytical skills

Communication skills

Problem solving

Conflict resolution

De-escalation

Education

Bachelor’s degree in social work, health or social science, public administration or related field

Master’s degree in social work, health or social science, public administration or related field

Combination of education and experience totaling at least nine years

Job description

Description

Are you looking for an opportunity to protect vulnerable adults with statewide impact? The Adult Protective Services (APS) within the Home and Community Living Administration (HCLA) is hiring a Training and Compliance Specialist to develop and deliver meaningful, high-impact training that supports long-term success of our employees and the program’s compliance with policies and procedures, state law, and federal regulations.

Description

Are you looking for an opportunity to protect vulnerable adults with statewide impact? The Adult Protective Services (APS) within the Home and Community Living Administration (HCLA) is hiring a Training and Compliance Specialist to develop and deliver meaningful, high-impact training that supports long-term success of our employees and the program’s compliance with policies and procedures, state law, and federal regulations.
APS protects Washington State’s vulnerable adults from mistreatment by conducting objective and timely investigations and providing protective services. We value client self-determination and the professional expertise of our colleagues while working to prevent and end harm. If you have a passion for protecting vulnerable adults, you are an excellent communicator, and you have solid experience in long-term care or social services, this is an excellent opportunity.
In this role, you will be a subject matter expert in training and compliance that supports development and implementation of training for APS employees statewide. You will develop, deliver, and implement training modules for front-line staff and management to ensure compliance with APS policy, state law, and federal regulations. You will analyze training needs for complex APS subject matter and create effective learning solutions using instructional design methodologies and adult learning best practices. You will also be responsible for short and long-range program planning and goal development as it relates to APS workforce development. It is a chance to influence organizational culture, elevate APS services, and contribute to a skilled and resilient workforce that protects Washington State’s vulnerable adults.

Some Of What You Will Do

• Design, develop, and implement training in APS policies, procedures, and hands‑on application of these requirements to APS field work
• Facilitate and coordinate training to APS management and line staff across the state
• Develop and implement quality assurance measures and perform quality assurance on training content and materials to ensure statewide consistency and compliance with APS policy, state law, and federal regulations
• Conduct ongoing analysis, review, revision and updates of existing training and develop new training in order to meet the training needs of new and existing APS managers and staff as well as tribal staff
• Monitor and evaluate training and outcomes for compliance and employee success through various methods (survey, evaluation, skills and learning testing, etc.)
• Track and monitor training plans statewide for timely completion and learning center related activities

What We're Looking For

• Good knowledge of Washington State HCLA-administered programs
• Experience with application of advanced program management principles, skills, and business processes in the Adult Protective Services field
• Proven experience designing curriculum and developing content for adult learners
• Ability to interpret and communicate program policy, state law, and federal regulations
• Ability to produce work products that are accurate, thorough, and on time with minimal supervision
• Proven ability to analyze complex issues and develop effective solutions
• Excellent oral and written communication skills for engaging diverse audiences and fostering teamwork
• Strong organizational, analytical, and problem‑solving skills for a productive work environment
• Ability to resolve conflicts or complaints between persons and groups with diverse personalities and differing goals
• Ability to de‑escalate and diffuse potential crisis situations and make decisions regarding personal safety and safety of others

Who Should Apply

A bachelor’s degree in social work, health or social science, public administration or related field, with a minimum of two years of experience in the application of advanced program management principles, skills, and business processes with the APS field, in addition to a minimum of three years of experience in curriculum design, content development, and/or instructional design
OR
A master’s degree in social work, health or social science, public administration or related field, with a minimum of one year of experience in the application of advanced program management principles, skills, Washington Management Services (WMS) and business processes with the APS field, in addition to a minimum of two years of experience in curriculum design, content development, and/or instructional design
OR
A combination of education and professional experience totaling at least nine years

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure ( Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here . Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position. E-Verify® is a registered trademark of the U.S. Department of Homeland Security