DSHS HCLA Adult Protective Services Investigator

State of Washington Dept. of Social and Health Services; Washington; Hybrid; USD 70,000 - 90,000; Full time

Job summary

State of Washington Dept. of Social and Health Services seeks an APS Investigator (SSS 3) to conduct complex investigations into abuse and neglect of vulnerable adults. The role emphasizes evidence gathering, timely case progression, and collaboration with law enforcement and courts.

Travel to multiple locations is expected; a hybrid or flexible schedule may apply after training. Candidates should demonstrate strong investigative judgment, documentation accuracy, and the ability to work

Qualifications

• Must have investigative and analytical capabilities to assess abuse, neglect, and exploitation.
• Proficient documentation and record-keeping practices.
• Ability to coordinate with law enforcement, courts, and community partners.
• Knowledge of Medicaid terminology, policies, and regulations.

Responsibilities

• Conduct face-to-face interviews with victims, perpetrators, and collateral contacts.
• Collect and evaluate information to inform investigation outcomes.
• Document all activity and record electronically.
• Collaborate with law enforcement, judiciary, and community agencies regarding client needs.
• Identify at‑risk adults and refer to appropriate services.
• Provide client advocacy, consultation, and crisis intervention.
• Prepare testimony for administrative hearings, court, and related proceedings.

Skills

Investigative skills

Time management

Microsoft Office

Medicaid terminology

Flexibility

Critical thinking

Independent decisions

Risk assessment

Education

One year SS2 experience

Master's degree in social services

Bachelor's degree in social services

Six years combined education/experience substitute

Job description

DSHS HCLA – Adult Protective Service Investigator (Social Service Specialist 3)

Adult Protective Services (APS) is pleased to announce multiple Social Service Specialist 3 opportunities across the region. We have openings in Moses Lake, Wenatchee and Union Gap. We're looking for strong investigative, critical thinking, and problem-solving skills to independently assess reports of abandonment, abuse, financial exploitation, neglect, and self-neglect. In this role, your ability to gather evidence, conduct timely and thorough investigations, and connect individuals with services that support their safety and dignity will be key to your success.

Some of what you will do

• Conduct face-to-face interviews with alleged victims, alleged perpetrators, and other collateral contacts.
• Collect and evaluate relevant information to make decisions related to the investigation, services, and outcomes.
• Document all pertinent activity for each investigation and record electronically using computer software application systems.
• Collaborate with law enforcement, judicial entities, families, facilities, local office staff, other regional offices, and community agencies/partners regarding client needs.
• Identify and refer at‑risk and vulnerable adults to appropriate service groups.
• Provide client advocacy, consultation, networking, family support, and crisis intervention.
• Prepare and provide testimony at administrative hearings, court proceedings, and criminal, civil, and administrative proceedings.

Desired knowledge, skills, & abilities:

• Proven ability to assess complex situations and develop effective, practical solutions.
• Strong time management and organizational skills.
• Proficiency in Microsoft Office, accurate data entry, and effective documentation practices.
• Familiarity with Medicaid terminology, regulations, and policies.
• Flexibility and adaptability in response to changing policies and organizational priorities.
• Strong critical thinking skills with the ability to maintain focus under pressure.
• Ability to work independently and make sound decisions, including in urgent safety-related situations.
• Experience assessing risk and ensuring the safety of vulnerable adults or children is highly desirable.

Who should apply?

• Professionals with one year of experience as a Social Service Specialist 2, and completion of the agency's Social Service Specialist training program.

OR

• A master's degree in social services, human services, behavioral sciences, criminal law/justice or an allied field, and one year as a Social Service Specialist 2 or equivalent paid social service experience.

OR

• A bachelor's degree in social services, human services, behavioral sciences, criminal law/justice or an allied field, and two years of paid social service experience performing functions equivalent to a Social Service Specialist 2.

Equivalent combination of education and/or work experience in social services, human services, criminal law/justice, or an allied field totaling 6 years will substitute in lieu of degree requirement. Practicum work will be substituted for one year of paid social service experience.

A two-year master’s degree in one of the above fields that included a practicum will be substituted for one year of paid social service experience.

Additional information:

• These positions require travel to meet business needs.
• A hybrid telework or flexible work schedule may be considered upon successful completion of the training period.
• Employees must successfully complete the formal training course sponsored by their division within one year of their appointment.
• Opportunities in this job classification that perform unannounced visits in unregulated environments, such as private residences, to conduct investigations for allegations of abuse and/or neglect of vulnerable adult individuals, may be eligible for an additional 10% assignment pay in addition to the advertised salary.

Bring your compassion, dedication, and professionalism to a role where you’ll be partnering with people to provide support, care, and resources.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job.

This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure ( Nepotism ) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security