DSHS FTAA Technology & Continuity Manager

State of Washington; Olympia (WA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Washington State Department of Social and Health Services seeks a Technology and Continuity Manager to lead SILAS operations and related financial systems. You will collaborate with business and technical partners, guide system maintenance and improvements, and ensure reliable, compliant technology support for agency operations.

The role requires 3+ years of hands-on experience in software management or information systems, and a bachelor’s degree with accounting/finance/IS credits.

Qualifications

• 3+ years hands-on experience in software management or information systems.
• Bachelor’s degree with 18 quarter/12 semester credits in accounting, finance, business, or information systems.

Responsibilities

• Manage SILAS operations, maintenance, and ongoing project work.
• Provide advanced technical and functional expertise for accounting, payroll, time and attendance, and scheduling systems.
• Lead system improvements, testing, implementation, and issue resolution with partners.
• Evaluate complex business and system needs and determine suitable solutions for agency operations.
• Ensure compliance with laws, regulations, bargaining agreements, and agency policies.
• Coordinate with vendors, technical teams, program staff, and stakeholders to maintain continuity of services.
• Provide recommendations to executive management on technology solutions and processes.
• Lead projects to improve quality, reliability, and effectiveness of FSD systems.

Skills

Financial systems

Payroll systems

System operations

Project leadership

Vendor coordination

Regulatory compliance

Education

Bachelor’s degree with accounting/finance/IS credits

Combined experience & education acceptable

Tools

SILAS

Job description

Technology and Continuity Manager

The Finance Services Division (FSD) within the Finance, Technology & Analytics Administration (FTAA) is seeking a Technology and Continuity Manager to provide leadership and advanced technical expertise for financial and business systems that support agency operations. This role primarily manages and supports the System for Integrated Leave, Attendance, and Scheduling (SILAS), while also supporting other accounting, payroll, time and attendance, related technology systems and initiatives.

As the Technology and Continuity Manager, you will manage the ongoing operations of the SILAS team and work closely with business and technical partners to ensure systems remain reliable, accurate, and responsive to agency needs. Much of your day will be spent in meetings with partners and staff to understand needs, resolve issues, and plan improvements, along with hands‑on system configuration to keep technology running smoothly. In this role, you will provide technical and functional leadership for system maintenance, improvements, projects, and issue resolution, and help determine how business requirements, policies, and regulations are implemented through technology. You’ll also support planning and continuity efforts to maintain critical financial business services.

Some of what you’ll do

• Manage and provide leadership for SILAS operations, maintenance, support, and ongoing project work.
• Provide advanced technical and functional expertise for accounting, payroll, time and attendance, scheduling, and related business systems.
• Lead and coordinate system improvements, design, testing, implementation and issue resolution with technical and business partners.
• Evaluate complex business and system needs and determine appropriate solutions that support agency operations.
• Ensure systems and related business process comply with applicable laws, regulations, collective bargaining agreements, and agency policies.
• Coordinate with software vendors, technical teams, program staff, and other stakeholders to resolve issues and maintain continuity of services.
• Provide recommendations to executive management on technology solutions, systems capabilities, business processes, and operational improvements.
• Lead and support projects and initiatives that improve the quality, reliability, and effectiveness of FSD systems and services.

Who should apply

Professionals with advanced experience* supporting and/or configuring complex financial, payroll, time and attendance, or business systems — with at least 3 years of hands‑on experience in software management, software configuration, or information systems management.

A combination of education and experience may qualify, including:

• A bachelor’s degree that includes 18 quarter or 12 semester credits in accounting, finance, business, or information systems, and three years of professional experience in accounting, payroll, software management, software testing, or information systems, which includes software management and support, software configuration, or information systems management.
• Or, an equivalent combination of professional experience and education that demonstrates the ability to manage and support complex enterprise systems, configure technology solutions, and work with partners to meet business and regulatory needs.

You will also bring skills in:

• Advanced financial and business systems — understanding how accounting, payroll, time and attendance, and scheduling processes connect to system operations.
• Managing complex enterprise systems — supporting system maintenance, upgrades, integrations, and technology projects.
• Analyzing technical and business requirements — identifying solutions and making sound decisions with agency‑wide impact.
• System operations and configuration — including maintenance, reporting, testing, and implementation.
• Leading and coordinating work — guiding teams across technical, functional, and business areas; relationship building, Lean process improvement, and problem‑solving.
• Communicating complex information — translating technical concepts for both technical and non‑technical audiences.
• Managing competing priorities — resolving complex issues and adapting to changing business, regulatory, and operational needs.
• Collaborating with vendors and partners — working effectively with software vendors, technical teams, management, and system users.

Work location

This is an 8am-5pm hybrid telework role based in Olympia, with an expectation of working from Olympia headquarters at least two days each week.

This role is classified as Exempt Management Services 3 (EMS3).

DSHS partners with people to access support, care, and resources.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nebotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here (Download PDF reader) (Download PDF reader). Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

E-Verify is a registered trademark of the U.S. Department of Homeland Security