DSHS FTAA IT Policy and Planning - Manager

Washington State Health Care Authority; Olympia (WA); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Mostly remote work

Job summary

Washington State Health Care Authority seeks a technology leader to fill a key management role in WA Cares. You will build and lead the new team, shape the roadmap, and ensure IT processes and governance for ongoing projects.

In the first year you’ll hire staff, establish relationships with IT leadership, review processes, and align the roadmap with health system priorities. You will monitor health of systems and drive secure, reliable delivery.

Qualifications

• Bachelor's degree in information technology or related field with eight years of IT management experience.
• Associates degree in information technology or related field with ten years of IT management experience.
• Twelve years of IT management experience in planning, analyzing, consulting, programming, installing and/or maintaining computer software applications, hardware, telecommunications, network infrastructure equipment, directing projects, providing customer or technical support and administering or supervising staff.

Responsibilities

• Manage and grow the WA Cares technology team, including hiring remaining staff and holding regular one-on-one meetings with direct reports.
• Help develop the technology roadmap and guide delivery against current and upcoming commitments.
• Review and approve technical proposals, processes, and procedures.
• Monitor system health and the quality of code and configurations produced by the team.
• Participate in daily and weekly Scrum ceremonies and regular technology, development, and IT leadership meetings.
• Track and approve technology licensing and contracting costs and plan for upcoming budget cycles.
• Manage relationships with technology vendors.
• Work with IT leadership on project proposals, including upcoming AI initiatives and other WA Cares technology projects.

Education

Bachelor's degree in information technology or related field

Associates degree in information technology or related field

Twelve years of IT management experience in planning, analyzing, consulting, programming, installing and/or maintaining computer software applications, hardware, telecommunications, network infrastructure equipment, directing projects, providing customer or technical support and administering or supervising staff

Job description

Building a new technology team means deciding not only what gets built, but how the team will work.

This role exists to fill a key management gap in a new systems development team supporting Washington’s new Long Term Care benefit program, WA Cares. You'll help develop the team, establish how its work is managed and measured, and provide the leadership needed to move technology projects already underway.

During your first year, the goal is to have a fully staffed technology team, approved and working IT processes and procedures, and stable systems. You'll manage staff developing and supporting technology solutions, help shape the team's roadmap, and work with IT leadership to ensure they have the information they need to understand the health, priorities, and direction of WA Cares technology.

We encourage you to apply if

you've managed technology teams and understand what it takes to turn technical work into a dependable operation. You can evaluate the quality of you team's work, make decisions about priorities and resources, and keep leadership informed without losing sight of the technical details affecting delivery.

Your first 90 days

will be about understanding the WA Cares technology environment, the team you're building, and the commitments already in flight. You'll begin hiring remaining team members, establish relationships with your direct reports and IT leadership, review proposed processes and procedures, and get grounded in the roadmap, system health, budget, contracts, and vendor relationships you'll manage.

By six months, success should be visible. Leadership is getting the information it needs from WA Cares technology, staff are producing quality code and configurations without critical defects, and you're actively contributing to the roadmap and projects already underway.

Some of What You'll Do

• Manage and grow the WA Cares technology team, including hiring remaining staff and holding regular one-on-one meetings with direct reports.
• Help develop the technology roadmap and guide delivery against current and upcoming commitments.
• Review and approve technical proposals, processes, and procedures.
• Monitor system health and the quality of code and configurations produced by the team.
• Participate in daily and weekly Scrum ceremonies and regular technology, development, and IT leadership meetings.
• Track and approve technology licensing and contracting costs and plan for upcoming budget cycles.
• Manage relationships with technology vendors.
• Work with IT leadership on project proposals, including upcoming AI initiatives and other WA Cares technology projects.

Who Should Apply

You can qualify through one of the following pathways:

• A bachelor's degree in information technology or related field and eight years of IT management experience in planning, analyzing, consulting, programming, installing and/or maintaining computer software applications, hardware, telecommunications, network infrastructure equipment, directing projects, providing customer or technical support and administering or supervising staff who performed work in any of these information technology disciplines

OR

• Associates degree in information technology or related field and ten years of IT management experience in planning, analyzing, consulting, programming, installing and/or maintaining computer software applications, hardware, telecommunications, network infrastructure equipment, directing projects, providing customer or technical support and administering or supervising staff who performed work in any of these information technology disciplines

OR

• Twelve years of IT management experience in planning, analyzing, consulting, programming, installing and/or maintaining computer software applications, hardware, telecommunications, network infrastructure equipment, directing projects, providing customer or technical support and administering or supervising staff who performed work in any of these information technology disciplines

Preferred education, experience, or certification

• Two years of experience working with Salesforce, AWS cloud applications, Azure Cloud, or other cloud based applications or platforms.
• Experience with developing and implementing internal standards to guide the organization in design of technology solutions.

Work Environment

This role is mostly remote, with occasional onsite work at the Lacey Blake East building. Expect frequent virtual collaboration throughout the day with direct reports, technology colleagues, project teams, and IT leadership.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Relationship and Reporting Structure ( Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.