DSHS DVR Rehabilitation Technician 1

State of Washington; Washington (District of Columbia); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in vocational rehabilitation is seeking a dedicated Rehabilitation Technician to provide exceptional customer service and support to individuals with disabilities. In this role, you will be the first point of contact for applicants, assisting them in navigating the rehabilitation process towards competitive employment. Your responsibilities will include conducting interviews, processing applications, and collaborating with Vocational Rehabilitation Counselors. This position offers a unique opportunity to make a meaningful impact in the community, fostering relationships and ensuring that individuals receive the support they need. Join a forward-thinking organization committed to equity and social justice, where your contributions will help shape lives and create greater access for all.

Qualifications

• Ability to develop relationships and work with individuals with disabilities.
• Experience in customer service and effective communication.

Responsibilities

• Conduct interviews and assist in eligibility determination for VR programs.
• Maintain case files and provide general office support.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Time Management

Observation Skills

Ability to Work Independently

Team Collaboration

Education

Two years of college-level coursework

Experience providing direct customer service

Tools

MS Word

Outlook

Internet Browsers

Job description

DSHS DVR Rehabilitation Technician 1

The Division of Vocational Rehabilitation (DVR) has an opportunity for a permanent Rehabilitation Technician to provide outstanding customer service to support our Vocational Rehabilitation Counselors (VRC’s) and other professional staff in Silverdale, WA. You will be the first line of contact for applicants with disabilities to achieve competitive employment and will provide assistance performing a full range of functions in areas such as direct customer services, client orientations, eligibility preparation, and monitoring service delivery plans.

Some of what you'll do

1. Conduct interviews with potential customers to explain VR programs and begin collecting information to be used in eligibility determination.
2. Process application information and schedule client appointments to meet with VRC’s.
3. Assist VRC’s in collecting diagnostic information to be used in determining eligibility.
4. Assist VRC’s in monitoring customer progress towards achieving the employment goal.
5. Assist VRC’s and customers in gathering information needed to develop the Individual Plan for Employment, including assistance contacting and selecting vendors.
6. Register vendors that provide goods and services to DVR customers.
7. Prepare correspondence to customers, vendors, and others.
8. Maintain electronic and paper case files.
9. Assist with general office coverage and support, including answering telephones, providing reception, distributing mail, and other similar tasks.

What we're looking for:

1. Ability to develop and maintain effective working relationships.
2. Experience working with and exposure to disabilities.
3. Experience using MS Word, Outlook, and internet browsers.
4. Record keeping experience.
5. Strong written, verbal, and interpersonal communication skills.
6. Highly motivated people with demonstrated observation skills and the ability to manage time effectively.
7. A self-starter who can work independently and as part of a team.
8. Team player who understands the importance of collaboration with community partners and co-workers.

Who should apply?

Professionals with two years of college-level coursework and one year of experience providing direct customer service in a non-retail environment.

Or

Additional related experience and education could substitute the year for the above.

Questions?

Email [e-mail] and reference 00574.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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