DSHS DDA Intake & Eligibility Case Resource Manager

State of Washington Dept. of Social and Health Services; Lynnwood (WA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Orca Card transportation

Job summary

State of Washington Dept. of Social and Health Services is hiring a DDA Developmental Disability Case Resource Manager for the Lynnwood Field Service Office in Region 2.

The role focuses on advanced social services and specialized case and resource management for individuals with developmental disabilities, including eligibility determinations and coordinating services. The position supports a hybrid work model with in-office days during onboarding and travel within Washington state.

Qualifications

• Bachelor's degree in social sciences or allied field and two years of experience providing social services to people with intellectual or developmental disabilities.
• Or six years of experience in providing social services to people with intellectual or developmental disabilities.
• Or 12 months as a Case Resource Manager Trainee.
• Or Equivalent experience/education.
• Graduate training substitutes for one year.

Responsibilities

• Identify eligibility criteria needs of applicants/clients
• Schedule and conduct face-to-face home visits and living quarters with clients and families
• Complete and revise client assessments and person-centered service plans within established timelines as required for caseload
• Coordinate service authorizations with Child Developmental Services (CDS) and County Entities
• Testify at administrative hearings as needed
• Obtain translation and interpretation services for clients and families when needed Identify clients or families in crisis and make emergent referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
• Establish and maintain complete and accurate case files, provider payment records, planned service written approvals/waivers
• Professionally represent DDA and participate in community and agency meetings

Skills

Basic computer skills

Cultural sensitivity

Time management

Independent work

Communication skills

Education

Bachelor's degree in social sciences or allied field

Six years of social services experience with IDD

Case Resource Manager Trainee completed

Equivalent experience/education

Graduate training substitution

Job description

DSHS DDA Developmental Disability Case Resource Manager

If you are interested in the diverse field of case management for people with intellectual and developmental disabilities, consider this exciting opportunity. The Developmental Disabilities Administration is hiring an experienced Case Resource Manager for our Lynnwood Field Service Office in Region 2 (Hybrid Telework Schedules are available). This position provides an advanced level of social services and specialized case and resource management for individuals who have developmental disabilities. This position completes eligibility determinations for general enrollment into Developmental Disabilities Administration services and assists consumers in identifying services to request through DDA or through resources in the surrounding community.

Where you will work

We support a hybrid work model. During your first few months, expect to be in your local office regularly for support, training, and connection with peers. You and your supervisor will determine an appropriate schedule, which may include hybrid work, modified schedules, duty-station work, or telework. You may be required to attend training outside your local office, and travel within Washington State will be necessary. This position also requires travel to meet business needs and is covered by a collective bargaining agreement.

Snohomish County employees are eligible to receive an Orca Card for transportation needs.

Some of what you will do

• Identify eligibility criteria needs of applicants/clients
• Schedule and conduct face-to-face home visits and living quarters with clients and families
• Complete and revise client assessments and person-centered service plans within established timelines as required for caseload
• Coordinate service authorizations with Child Developmental Services (CDS) and County Entities
• Testify at administrative hearings as needed
• Obtain translation and interpretation services for clients and families when needed Identify clients or families in crisis and make emergent referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
• Establish and maintain complete and accurate case files, provider payment records, planned service written approvals/waivers
• Professionally represent DDA and participate in community and agency meetings

We’re looking for a dedicated professional with a strong background in case management and a proven ability to deliver accurate, high-quality work. Our ideal applicant excels at conducting comprehensive client assessments, identifying urgent needs, facilitating, and navigating community resources to connect individuals with the right support. They are confident working independently, performing home visits, collaborating with partner agencies, and maintaining thorough, timely documentation across all services.

They bring cultural awareness, adaptability,handle several competing priorities, people, tasks,and clear communication to person-centered planning. They represent the agency with professionalism and confidence in community settings, always keeping client dignity and empowerment at the forefront.

We are looking for professionals who have:

• A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.
• Or six years of experience in providing social services to people with intellectual or developmental disabilities.
• Or Satisfactory completion of 12 months as a Case Resource Manager Trainee.
• Or Equivalent experience/education
• Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.

Preferred knowledge, skills, and abilities:

• Possess basic computer skills, including use of e-mail, basic software, data entry, and internet access
• Working knowledge of the Developmental Disabilities Administration's residential and county service guidelines, RCWs, WACs, and policies/procedures
• Ability to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
• Able to prioritize and organize work in a fast-paced work environment
• Demonstrate sensitivity to cultural diversity

• An updated resume that clearly describes your relevant experience. We encourage you to tailor your resume to this position and highlight specific examples of work involving case management, client assessments, service planning, home visits, crisis intervention, eligibility determination, documentation, and coordination with community partners and other agencies.
• Three professional references with current contact information.
• A cover letter explaining why you are interested in this position and how your education, skills, and experience have prepared you to successfully perform the duties of a Resource Case Manager.
• Transcripts upon request.

Questions about this opportunity?

Please contact Grant Grady at [e-mail] and reference project number 06740.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nebotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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