DSHS DDA Intake and Eligibility Case Resource Manager

State of Washington; Spokane (WA); Hybrid; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health benefits

Retirement plans

Paid leave

Zusammenfassung

Washington State Department of Social and Health Services invites applications for the Developmental Disabilities Case/Resource Manager role with the Developmental Disabilities Administration (DDA). You will provide advanced social services, manage cases and resources for individuals with developmental disabilities and their families, and determine eligibility for services.

Hybrid work in the region with occasional travel for in-person assessments and meetings.

Qualifikationen

• Bachelor’s degree in social sciences or allied field, or six years of related experience.
• Two years of social services experience with intellectual/developmental disabilities.
• Graduate training may substitute for one year of experience.
• Satisfactory completion of 12 months as a Case Resource Manager Trainee.

Aufgaben

• Complete intake and eligibility within 90 day timeline per WAC, DDA guidelines.
• Explain services to client/family to submit service requests when eligible.
• Identify support needs of clients and families.
• Testify at administrative hearings as needed.
• Identify clients or families in crisis and make emergent referrals.
• Complete eligibility reviews as required per WAC and DDA Policy.
• Participate in intake/eligibility team staffing processes.
• Collaborate with other agencies and professionals to complete intake/eligibility.
• Assist with coordination of services and resources across providers.

Kenntnisse

Empathy

Communication skills

Teamwork

Assessment

Case management

Travel

Interviews

Ausbildung

Bachelor’s degree in social sciences or allied field

Two years of social services experience with developmental disabilities

Graduate training substitutes for one year of experience

Tools

Microsoft Office

Jobbeschreibung

Developmental Disabilities Case/Resource Manager

If you are devoted to serving those with developmental disabilities, consider this exciting opportunity.

The Developmental Disabilities Administration (DDA) is looking for an Intake and Eligibility Case Resource Manager. In this role, you will provide advanced level of social services and specialized case and/or resource management for people with developmental disabilities and their families. You'll complete eligibility for developmental services and assist consumers in identifying services to request through DDA or through resources in the surrounding community.

Counties Covered in Region 1

• Adams, Asotin, Benton, Chelan, Douglas, Grant, Ferry, Garfield, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, and Whitman.

Where you will work

New hires should expect to perform work in the office more frequently at the start. Then a hybrid schedule can be discussed with the supervisor, though ongoing, periodic in-person work will still be required for this role. The standard work schedule is Monday – Friday, 8am – 5pm. You may have the option of a modified work schedule after successfully completing your 6-month probationary period. You will be required to attend training outside of your local office. Travel within the region to conduct in-person assessments and meetings with clients and community partners will be required.

This position is covered by a collective bargaining agreement.

Some Of What You Will Do

• Complete intake and eligibility process for applicants within 90 day timeline per WAC, DDA Policy and regulation guidelines
• Explain services to client/family in order to submit service request for DDA services when DDA eligibility is determined
• Identify support needs of clients of the DDA
• Testify at administrative hearings as needed
• Identify clients or families in crisis and make emergent referrals as needed
• Complete eligibility reviews as required per WAC and DDA Policy
• Participate in intake/eligibility team Staffing processes
• Collaborate with other agencies and professionals as needed to complete intake/eligibility intake and eligibility review process

What we’re looking for

• Ability to identify needs and plan for appropriate service for persons with intellectual/developmental disabilities
• Ability to identify and assess social dynamics between clients and families and/or other relationships
• Ability to identify and notify appropriate entities of dangerous or potentially dangerous situations
• Compose professional, clear and grammatically correct correspondence
• Organize the work environment and prioritize work assignments
• Work collaboratively and independently in the office and community
• An inquisitive mind and someone who is not afraid to ask questions and probe for needed information.
• Ability to use interconnected online/computer programs to perform various case management tasks Possess a high degree of communication skills (listen, observe, communicate, interview, understand, confront, engage in problem solving, and resolve conflict)
• Knowledge of Developmental Disabilities residential and county service guidelines
• Ability to travel as required for meetings, client visits, training, and conferences/workshops

Who should apply

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.

Or six years of experience in providing social services to people with intellectual or developmental disabilities.

Or Satisfactory completion of 12 months as a Case Resource Manager Trainee.

Or Equivalent experience/education.

Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.

Preferred Knowledge, Skills, And Abilities

• Possess basic computer skills, including use of e-mail, basic software, data entry, and internet access
• Working knowledge of the Developmental Disabilities Community Services Division residential and county service guidelines, RCWs, WACs, and policies/procedures
• Ability to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
• Able to prioritize and organize work in a fast-paced work environment
• Demonstrate sensitivity to cultural diversity
• A Certified interpreter allows for a 5% pay increase but is not required

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

Insurance Benefits

• Employees and their families are covered by medical (including vision), dental and basic life insurance.
• There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
• Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
• Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
• To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
• Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
• Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
• The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation

• State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
• Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 non-overtime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-ratio basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 non-overtime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro-ratio basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (NEPOTISM) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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