Drug Store Merchandise Clerk — Customer Experience & Sales

Fred Meyer, Inc.; Medford (OR); On-site; USD 31,000 - 37,000; Full time

Job summary

Fred Meyer, Inc. in Medford, OR seeks to provide an outstanding customer experience through exceptional service. The role supports the department manager in meeting sales goals while maintaining a safe, clean store environment and upholding our Customer 1st philosophy.

The team member will build product knowledge, assist customers, and participate in promotions and safety practices to ensure a welcoming shopping experience for all guests.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math.
• Create an environment where customers feel welcome, important and appreciated.
• Gain and maintain knowledge of products and respond to questions.
• Suggest products and answer customer inquiries.
• Explain Drug GM specials to customers.
• Recommend Drug GM items to meet customer needs.
• Maintain awareness of sell-by dates and take appropriate action.
• Label and stock department merchandise.
• Report discrepancies to the department manager.
• Demonstrate a positive attitude and adapt to ads and promotions.
• Support safety programs and identify unsafe conditions.
• Inspect equipment and report maintenance needs.
• Report safety risks and illegal activity as required.
• Work cooperatively in fast-paced environments.
• Handle conflicts constructively and with integrity.
• Follow directions and seek help as needed.
• Provide assistance to minors, people with special needs, and seniors.
• Ability to perform essential functions with or without accommodation.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that invites return visits.
• Assist the department manager in reaching sales and profit goals and monitor quality standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent service.
• Demonstrate the company's values of respect, honesty, integrity, diversity and safety.
• Become knowledgeable about products in the department to answer questions and make suggestions.
• Offer product samples to customers to help them discover new items.
• Inform customers of Drug GM specials and recommendations to meet needs.
• Review sell-by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Support and reinforce safety programs and identify unsafe conditions.
• Practice preventive maintenance by inspecting equipment and reporting issues.
• Notify management of accidents or safety risks.
• Report any illegal activity as required.
• Collaborate effectively in a fast-paced environment.
• Handle conflicts in a calm, cooperative manner.

Skills

Customer service

Stress management

Communication

Job description

Fred Meyer, Inc. in Medford, OR seeks to provide an outstanding customer experience through exceptional service. The role supports the department manager in meeting sales goals while maintaining a safe, clean store environment and upholding our Customer 1st philosophy.

The team member will build product knowledge, assist customers, and participate in promotions and safety practices to ensure a welcoming shopping experience for all guests.