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DRUG-GEN MDSE/LEAD CLERK

Kroger Mountain View Foods

Madison (WI)

On-site

USD 45,000 - 65,000

Full time

13 days ago

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Job summary

Kroger Mountain View Foods is looking for a DRUG-GEN MDSE/LEAD CLERK to enhance customer experience and oversee operations in the Drug GM department. The ideal candidate will ensure a clean and inviting environment, while leading a team, upholding safety protocols, and promoting excellent service, underpinned by the company’s core values.

Qualifications

Effective communication skills necessary.
Knowledge of basic math (counting, addition, subtraction) required.
Management experience and Drug GM experience preferred.

Responsibilities

Direct and supervise all functions for the Drug GM department.
Train and develop associates on job performance.
Create an outstanding customer experience through service.

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Education

High school education or equivalent preferred

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Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the Drug GM department. Support the day-to-day functions of the Drug GM operations. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Promote trust and respect among associates.
Communicate company, department, and job specific information to associates.
Collaborate with associates and promote teamwork to help achieve company/store goals.
Establish performance goals for department and empower associates to meet or exceed targets.
Develop adequate scheduling to manage customer volume throughout hours of operation.
Train and develop associates on performance of their job and participate in the performance appraisal process.
Adhere to all local, state and federal laws, and company guidelines.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Offer product samples to help customers discover new items or products they inquire about.
Inform customers of Drug GM specials.
Develop and implement a department business plan to achieve desired results.
Understand the store’s layout and be able to locate products.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect Drug GM.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the period promotional plan for the department.
Stay current with present, future, seasonal and special ads.
Monitor and control expenses for the department.
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
Plan, organize and supervise the inventory process.
Train department associates on inventory/stocking and Computer Assisted Ordering.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
Ability to work cooperatively in high paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Ability to handle stressful situations

Desired

High school education or equivalent preferred
Management experience preferred
Drug GM experience
Retail experience
Second language (speaking, reading and/or writing)

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Dairy Product Manufacturing

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