DRUG-GEN MDSE/CLERK

Kroger Mountain View Foods; Starkville (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Drug-GM Clerk to enhance customer experiences through exceptional service. In this role, you will create a welcoming atmosphere, assist customers with product inquiries, and ensure the department meets sales and quality standards. This position requires effective communication skills and the ability to handle stressful situations, making it ideal for those who thrive in dynamic environments. Join a team that values respect, integrity, and safety, and contribute to a culture that prioritizes customer satisfaction.

Qualifications

• Retail experience is essential for this role.
• Effective communication skills are necessary for customer interactions.

Responsibilities

• Create a welcoming environment for customers and respond to their inquiries.
• Maintain knowledge of products and assist with sales goals.

Skills

Customer Service

Effective Communication

Stress Management

Basic Math

Job description

Join to apply for the DRUG-GEN MDSE/CLERK role at Kroger Mountain View Foods

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activities, including robbery, theft, or fraud.
• Ability to work cooperatively in high-paced and sometimes stressful environments.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Note: The original description contained repetitive and extraneous content, which has been streamlined for clarity and focus on the job role.