DRUG-GEN MDSE/CLERK

Kroger; Powell (AL); On-site; USD 24,000 - 34,000; Full time

Job summary

Kroger in Powell, AL is seeking a customer-focused team member to deliver friendly service and assist with daily department operations. You will help customers, stock and label merchandise, and support sales goals while upholding safety and quality standards.

The role emphasizes adaptability, effective communication, and integrity in interactions with customers and coworkers, across busy, varied shifts.

Qualifications

• Retail experience is required.
• Ability to handle stressful situations effectively.
• Excellent communication skills with customers and team.
• Knowledge of basic math for transactions and reconciliation.

Responsibilities

• Create an outstanding customer experience through service.
• Maintain a safe and clean environment encouraging return visits.
• Assist department manager to hit sales and profit goals.
• Follow Customer 1st strategy and act with integrity.
• Answer questions about products across the department and store.
• Gain knowledge of products and make recommendations.
• Offer product samples to customers.
• Inform customers of specials and promotions.
• Recommend items to meet customer needs.
• Review sell-by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report discrepancies in product ordering/shipping.
• Display a positive attitude and adapt to ads.
• Follow safety procedures and report hazards.
• Assist with equipment maintenance and repairs as needed.
• Notify management of accidents or safety risks.
• Report safety concerns or incidents promptly.

Skills

Retail experience

Stress management

Effective communication

Basic math

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math