DRUG-GEN MDSE/CLERK

Kroger; Euless (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to providing an outstanding customer experience. In this role, you will create a welcoming environment, assist customers with their needs, and maintain high standards of service and safety. Your ability to handle stressful situations and work cooperatively will be key to your success. This position offers the chance to engage with a diverse clientele and contribute to a team that values respect, honesty, and integrity. If you are passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Ability to handle stressful situations effectively.
• Strong knowledge of products sold within the department.

Responsibilities

• Create a welcoming environment for customers and assist with product inquiries.
• Maintain product knowledge to make recommendations and suggestions.
• Ensure safety compliance and report any issues or discrepancies.

Skills

Customer Service

Conflict Management

Basic Math

Product Knowledge

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
2. Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
3. Offer product samples to help customers discover new items or products they inquire about.
4. Inform customers of Drug GM specials.
5. Recommend Drug GM items to customers to ensure they get the products they want and need.
6. Review "sell by" dates and take appropriate action.
7. Label, stock, and inventory department merchandise.
8. Report product ordering/shipping discrepancies to the department manager.
9. Display a positive attitude.
10. Stay current with present, future, seasonal, and special ads.
11. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
12. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
13. Notify management of customer or employee accidents.
14. Report all safety risks, issues, and illegal activities, including robbery, theft, or fraud.
15. Ability to work cooperatively in a high-paced and sometimes stressful environment.
16. Ability to manage conflict in a reasonable, non-confrontational, and cooperative manner.
17. Act with honesty and integrity regarding customer and business information.
18. Follow directions and seek assistance when necessary to resolve customer and business issues.
19. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
20. Perform the essential functions of this position with or without reasonable accommodation.

Qualifications

1. Ability to handle stressful situations.
2. Knowledge of basic math.