Drug-Gen Mdse/Clerk

Kroger; Dearborn (MI); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Kroger in Dearborn, MI is seeking a Retail Associate to deliver outstanding customer service, maintain a safe, clean environment, and support department goals. You will assist customers, stock merchandise, and help drive sales while maintaining safety standards.

Preferred candidates have retail experience, strong communication skills, the ability to handle stressful situations, and basic math. The role emphasizes honesty, integrity, teamwork and safety, with a focus on customer-first service.

Formación

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Responsabilidades

• Create an outstanding customer experience through exceptional service.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of specials and recommended items.
• Review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Reinforce safety programs and report unsafe conditions.
• Practice preventive maintenance and notify management of repairs.
• Notify management of accidents and report safety risks or illegal activity.
• Ability to work cooperatively in high paced and stressful environment.
• Ability to manage conflict in a reasonable and cooperative manner.
• Provide support and assistance with minors, individuals with special needs, and older adults.
• Must be able to perform essential functions with or without accommodation.

Conocimientos

Customer service

Communication

Stress management

Math basics

Descripción del empleo

Position Summary

• Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of "Drug GM" specials.
• Recommend "Drug GM" items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math