DRUG-GEN MDSE/CLERK

Kroger; Cortez (CO); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is hiring at our Cortez, CO store for a Customer Service/Retail Associate role. You will help customers, answer questions, suggest products, and keep the department clean and organized.

The position emphasizes a friendly, safe shopping environment and teamwork with the department manager to meet sales goals. Responsibilities include product knowledge, sample demonstrations when appropriate, stock labeling, and notifying management of safety issues or discrepancies.

Qualifications

• Retail experience required.
• Strong communication skills.
• Basic math skills recommended.

Responsibilities

• Create an welcoming, helpful environment by answering questions about products and store services.
• Know products in the department and respond to questions with recommendations.
• Display products, stock shelves, and assist with inventory as needed.
• Ensure safety and cleanliness in the department and store.

Skills

Retail experience

Effective communication

Basic math skills

Handle stressful situations

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Position Summary

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math